Job summary
The Volunteer Services department is responsible for all volunteering at the Royal National Orthopaedic Hospital and therefore liaises with other organisations and charities associated with the Trust.
The Volunteer Coordinator role is the lynch pin between the operational side and the strategic planning of the department. Working with the team, the coordinator is responsible for the ongoing marketing, recruitment, training, and role matching of the Trust's volunteers and also undertaking regular support sessions with each volunteer to ensure they are feeling fulfilled; to make sure we meet their needs and they, in turn, meet the needs of the Trust.
The post holder will be a team player with excellent communication skills with the ability to communicate with people from all walks of life. This is a very busy role, the capability to prioritise work, plan and impellent new projects and ideas agreed by the team, and methodically plan, is essential.
The post holder will develop ideas to expand volunteering opportunities across the Trust and work with external organisations to enhance recruitment whilst ensuring our robust governance procedures are adhered to.
Main duties of the job
Working closely with the Volunteer Lead the post holder will coordinate, interview and manage the recruitment of new volunteers, ensuring the recruitment process is robust and efficient in line with industry standards and Trust polices.
Ensure new volunteers complete all the relevant checks including, DBS, Occupational Health clearance and references.
Deliver, and develop, the Volunteer Services induction programme in line with volunteering best practice and Trust requirements.
Work with managers across the Trust to promote and develop volunteering opportunities and to look for opportunities to improve patient, and staff, experience through volunteering roles.
Actively be involved in Trust open days and public events.
To be the first contact for volunteers, and enquires about volunteering, at the Trust. Maintaining and developing working relationships and networks.
Please take Note:
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.
About us
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
Administration
Roll out the use of the Better Impact database, integrating it with all our existing systems; attending training courses and implementing and disseminating learning.
Ensure good administrative practices are followed. Suggest and implement changes to policies and procedures within Volunteer Services and within the Quality directorate as a whole. Ensure existing policies and procedures reflect latest innovation and current best practice.
Produce regular reports on recruitment, retention, and volunteer impact.
Authorised signatory for departmental budget; manage stock levels; verify and authorise volunteer expenses; maintain expenditure records.
Ensure voluntary roles are safe and risk-assessed according to Trust policies and procedures.
Ensure volunteering rotas are maintained and filled alerting the team to issues where necessary and implementing actions to fill vacancies.
Provide guidance and support to external organisations volunteering on site.
Ensure volunteer database (Better Impact) is accurate and up-to-date.
Participate in regular team meetings.
Patient and Public Involvement (PPI)
Support the delivery of patient involvement activities at the Trust.
Champion patient involvement across the Trust, actively engaging with patients and visitors to promote involvement opportunities.
To ensure regular informative communication takes place with involved patients and patient groups.
Contribute to the delivery of patient involvement initiatives that support the Trusts quality agenda.
Additional Responsibilities
Support new initiatives and projects with other members of the team.
Evening and weekend work may be occasionally required and will be agreed and planned with the post holder to ensure volunteers are settled into their departments and undertake support and supervision.
The post holder will deputise for the Involvement and Volunteer Lead as required.
We are a small, (but perfectly formed) team with big ideas!
We work hard, we like people, we are very proud of our service and our volunteers .We strive hard to be the best we can. We also try to ensure everybody is happy coming to into their roles and feels valued.
This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder.
Job description
Job responsibilities
Administration
Roll out the use of the Better Impact database, integrating it with all our existing systems; attending training courses and implementing and disseminating learning.
Ensure good administrative practices are followed. Suggest and implement changes to policies and procedures within Volunteer Services and within the Quality directorate as a whole. Ensure existing policies and procedures reflect latest innovation and current best practice.
Produce regular reports on recruitment, retention, and volunteer impact.
Authorised signatory for departmental budget; manage stock levels; verify and authorise volunteer expenses; maintain expenditure records.
Ensure voluntary roles are safe and risk-assessed according to Trust policies and procedures.
Ensure volunteering rotas are maintained and filled alerting the team to issues where necessary and implementing actions to fill vacancies.
Provide guidance and support to external organisations volunteering on site.
Ensure volunteer database (Better Impact) is accurate and up-to-date.
Participate in regular team meetings.
Patient and Public Involvement (PPI)
Support the delivery of patient involvement activities at the Trust.
Champion patient involvement across the Trust, actively engaging with patients and visitors to promote involvement opportunities.
To ensure regular informative communication takes place with involved patients and patient groups.
Contribute to the delivery of patient involvement initiatives that support the Trusts quality agenda.
Additional Responsibilities
Support new initiatives and projects with other members of the team.
Evening and weekend work may be occasionally required and will be agreed and planned with the post holder to ensure volunteers are settled into their departments and undertake support and supervision.
The post holder will deputise for the Involvement and Volunteer Lead as required.
We are a small, (but perfectly formed) team with big ideas!
We work hard, we like people, we are very proud of our service and our volunteers .We strive hard to be the best we can. We also try to ensure everybody is happy coming to into their roles and feels valued.
This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder.
Person Specification
Knowledge, Training & Experience
Essential
- Knowledge of volunteering and relevant legislation and frameworks.
- Experience of supporting or training individuals or groups of people to develop their skills.
- Experience of working with and developing administrative procedures and processes.
- Experience of presenting to audiences.
Desirable
- Previous experience of working in a community or public / patient engagement role.
- Knowledge of patient and public involvement within the NHS, including approaches to it and its importance.
Planning & Organisational Skills
Essential
- Knowledge of volunteer retention approaches, with experience in coordinating and managing volunteer activities.
- Numeracy skills and understanding of statistics for reporting and evaluation.
- Proven administration background
- Able to present ideas and data to an audience
- Problem-solving skills. Be able to prioritise workload and possess effective time management skills.
Desirable
- Experience of recruiting volunteers, including selection, matching applicants to roles, and pre-volunteering checks (e.g. DBS, references).
Communication & Relationship Skills
Essential
- Ability to work effectively with a range of internal and external stakeholders.
- Strong interpersonal skills, with knowledge and understanding of professional / personal boundaries, confidentiality, and safeguarding procedures.
- Experience of working with people from a range of backgrounds.
- Effective written and verbal communication skills, with ability to communicate with people from a range of backgrounds.
Essential
Essential
- Knowledge of volunteer retention approaches, with experience in coordinating and managing volunteer activities
- Experience or knowledge of using databases to record volunteering information Experience of using Microsoft Office packages.
- Ability to work using own initiative
- Sense of humour and fun are essential for this role together with a "can do" attitude.
Person Specification
Knowledge, Training & Experience
Essential
- Knowledge of volunteering and relevant legislation and frameworks.
- Experience of supporting or training individuals or groups of people to develop their skills.
- Experience of working with and developing administrative procedures and processes.
- Experience of presenting to audiences.
Desirable
- Previous experience of working in a community or public / patient engagement role.
- Knowledge of patient and public involvement within the NHS, including approaches to it and its importance.
Planning & Organisational Skills
Essential
- Knowledge of volunteer retention approaches, with experience in coordinating and managing volunteer activities.
- Numeracy skills and understanding of statistics for reporting and evaluation.
- Proven administration background
- Able to present ideas and data to an audience
- Problem-solving skills. Be able to prioritise workload and possess effective time management skills.
Desirable
- Experience of recruiting volunteers, including selection, matching applicants to roles, and pre-volunteering checks (e.g. DBS, references).
Communication & Relationship Skills
Essential
- Ability to work effectively with a range of internal and external stakeholders.
- Strong interpersonal skills, with knowledge and understanding of professional / personal boundaries, confidentiality, and safeguarding procedures.
- Experience of working with people from a range of backgrounds.
- Effective written and verbal communication skills, with ability to communicate with people from a range of backgrounds.
Essential
Essential
- Knowledge of volunteer retention approaches, with experience in coordinating and managing volunteer activities
- Experience or knowledge of using databases to record volunteering information Experience of using Microsoft Office packages.
- Ability to work using own initiative
- Sense of humour and fun are essential for this role together with a "can do" attitude.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
