Job summary
The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions.
Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious individual to work within the Division of Orthopaedic Oncology & Specialist Hip and Knee Unit (Cancer and Complex Joints).
- This broad, patient centered and high profile role is integral to the operational running of the department which is currently striving to meet the challenge of additional demand across the service
- The ideal candidate will have significant experience of working in the NHS. Posse excellent administrative, organisational and strong communicational skills. Have excellent IT skills
- This is a great opportunity for a candidate wishing to contribute to the efficient running of a busy service, and at the same time gaining experience in a fast-paced environment. This is a demanding but rewarding role that would suit a self-motivated and driven individual, with a keen eye for detail and the ability to priorities their workload effectively.
Main duties of the job
The role of the Patient Pathway Administrator you will be the first point of contact for all administrative tasks relating to patient pathway care. The post holder will be responsible for the daily administration of the Bone and Soft Tissue and Hip and Knee department working closely with members of the scheduling and medical secretarial teams. The post holder will be required to have a full understanding of, and adherence to the Trust's Access, Booking and Choice policy, and implement changes to working practices in line with the NHS Modernisation Plan.
About us
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
Please refer to the attached Job description and Person specification.
We reserve the right to close this advert early due to the volume of applicants.
The Royal National Orthopaedic Hospital is committed to the personal and professional development of its staff. If you are experienced or interested and feel ready for this challenge then we would love to hear from you.
Please note this post is subject to a 6 month probationary period (This does not apply to internal applicants).
Please take Note:
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.
Job description
Job responsibilities
Please refer to the attached Job description and Person specification.
We reserve the right to close this advert early due to the volume of applicants.
The Royal National Orthopaedic Hospital is committed to the personal and professional development of its staff. If you are experienced or interested and feel ready for this challenge then we would love to hear from you.
Please note this post is subject to a 6 month probationary period (This does not apply to internal applicants).
Please take Note:
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.
Person Specification
Communication & Relationship Skills
Essential
- Good communication and interpersonal skills
- Good organisation skills
- Ability to prioritise workload
- Ability to work well in a team and on own initiative
- Ability to perform general administrative duties with good attention to detail
- Good customer care skills
Knowledge, Training & Experience
Essential
- Good level of general education, grade c or above in English language and maths GCSE equivalent
- Experience of working within the NHS or a large organisation of similar size and volume of work
- Knowledge and understanding of Government and Local Targets
- Excellent administrative and organisation skills
- Understanding of data protection act and freedom of information act
- Knowledge of 18 weeks RTT
- Ability to learn quickly and identity own training needs
- Ability to prepare clear and accurate information
Desirable
- Educated to A level standard or NVQ in customer care
- Knowledge of iCS/RIS/Insight/ ICE or similar information systems that support the business function in the NHS
- Good knowledge of hospitals departments
- EDCL
Analytical & Judgment Skills
Essential
- Accurate keyboard skills
- Good IT skills. confident in use of Microsoft Applications
- Ability to work within a multidisciplinary team
- Experience of dealing with professionals and public
- Good oral and written skills
- Flexible approach to working
- Ability to train others
- Adaptable and approachable
Desirable
- Knowledge of data bases and collating reports
Person Specification
Communication & Relationship Skills
Essential
- Good communication and interpersonal skills
- Good organisation skills
- Ability to prioritise workload
- Ability to work well in a team and on own initiative
- Ability to perform general administrative duties with good attention to detail
- Good customer care skills
Knowledge, Training & Experience
Essential
- Good level of general education, grade c or above in English language and maths GCSE equivalent
- Experience of working within the NHS or a large organisation of similar size and volume of work
- Knowledge and understanding of Government and Local Targets
- Excellent administrative and organisation skills
- Understanding of data protection act and freedom of information act
- Knowledge of 18 weeks RTT
- Ability to learn quickly and identity own training needs
- Ability to prepare clear and accurate information
Desirable
- Educated to A level standard or NVQ in customer care
- Knowledge of iCS/RIS/Insight/ ICE or similar information systems that support the business function in the NHS
- Good knowledge of hospitals departments
- EDCL
Analytical & Judgment Skills
Essential
- Accurate keyboard skills
- Good IT skills. confident in use of Microsoft Applications
- Ability to work within a multidisciplinary team
- Experience of dealing with professionals and public
- Good oral and written skills
- Flexible approach to working
- Ability to train others
- Adaptable and approachable
Desirable
- Knowledge of data bases and collating reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
