Job summary
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.
An opportunity has arisen for a full time Clinic Co-Ordinator to join the Foot and Ankle team at the Royal National Orthopaedic Hospital to support the Unit and team in all administrative tasks / electronic referral system / Overseeing the follow up appointments / Typing.
Main duties of the job
We are seeking an experienced administrator who has previous or current knowledge with hospital processes or similar, which includes: ? Electronic Via Pathpoint & ERS referral registration ? Tertiary referrals ? Knowledge of booking outpatient appointments ? Electronic scanning of patients notes You must have admirable communication skills, be able to work effectively in a multi - disciplinary team, using your own initiative when prioritizing your workload as well as being able to lead and maintain high standards of care alongside our trust values. You should be able to work well under pressure and be able to multi-task in this busy but friendly working environment
About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Job description
Job responsibilities
The post holder will be expected to work within a multi-disciplinary unit and deal with patient queries, transcription of clinical dictation and all associated administrative duties in an efficient and timely manner. Full administrative service to the Foot & Ankle Units and all users of this service. Reschedule outpatient appointments in the event of clinic cancellations, annual leave & study leave, to include requesting or cancelling of clinic rooms. Setting up new ad-hoc clinics for ad-hoc activity Manage follow up waiting list ensuring appropriate patients booked in keeping with RTT 18 week pathway chase imaging is ready as appropriate.
Assist Pathway Scheduler to ensure Post-Operative appointments are booked appropriately in line with dates for patient admissions. Attend Clinic Utilisation Meeting on a weekly basis Deal with incoming telephone and written enquiries promptly and efficiently. Record all in- coming post, including registration of patient referrals. Work alongside colleague in a busy team including proving cross-cover to ensure a high quality of service is maintained at all times between 8am and 6pm by local arrangement. Undertake filing and scanning of correspondence, clinic notes, test results etc in the appropriate patient notes. Maintain patient information on all systems used within the unit as appropriate.
Job description
Job responsibilities
The post holder will be expected to work within a multi-disciplinary unit and deal with patient queries, transcription of clinical dictation and all associated administrative duties in an efficient and timely manner. Full administrative service to the Foot & Ankle Units and all users of this service. Reschedule outpatient appointments in the event of clinic cancellations, annual leave & study leave, to include requesting or cancelling of clinic rooms. Setting up new ad-hoc clinics for ad-hoc activity Manage follow up waiting list ensuring appropriate patients booked in keeping with RTT 18 week pathway chase imaging is ready as appropriate.
Assist Pathway Scheduler to ensure Post-Operative appointments are booked appropriately in line with dates for patient admissions. Attend Clinic Utilisation Meeting on a weekly basis Deal with incoming telephone and written enquiries promptly and efficiently. Record all in- coming post, including registration of patient referrals. Work alongside colleague in a busy team including proving cross-cover to ensure a high quality of service is maintained at all times between 8am and 6pm by local arrangement. Undertake filing and scanning of correspondence, clinic notes, test results etc in the appropriate patient notes. Maintain patient information on all systems used within the unit as appropriate.
Person Specification
Communication & Relationship Skills
Essential
- Good communication and interpersonal skills
- Able to work in a stressful and busy environment
- Good Customer care skills
Desirable
- Customer care qualification
Knowledge, Training & Experience
Essential
- 2 years NHS Experience within a secondary care setting.
- Minimum 2 years' experience of audio typing/proof reading of digital dictation
- Experience of working within multi-disciplinary teams in a hospital setting
Desirable
- Knowledge of scheduling patient appointments
IT skills
Essential
- Confident in use of all Microsoft Applications.
Desirable
- Experience with Electronic Hospital Referral systems to include ERS/PATHPOINT
Person Specification
Communication & Relationship Skills
Essential
- Good communication and interpersonal skills
- Able to work in a stressful and busy environment
- Good Customer care skills
Desirable
- Customer care qualification
Knowledge, Training & Experience
Essential
- 2 years NHS Experience within a secondary care setting.
- Minimum 2 years' experience of audio typing/proof reading of digital dictation
- Experience of working within multi-disciplinary teams in a hospital setting
Desirable
- Knowledge of scheduling patient appointments
IT skills
Essential
- Confident in use of all Microsoft Applications.
Desirable
- Experience with Electronic Hospital Referral systems to include ERS/PATHPOINT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
