Job summary
We are looking for a Business Development Executive to join our Team within the Private Care Division. Private Care at RNOH offers complex and routine orthopaedic surgery to patients from across the World. As the number one specialist orthopaedic hospital in the UK and number nine globally, we work with the top orthopaedic surgeons and attract the highest calibre of staff
This is a key role in actively promoting and marketing private care services to develop referral pathways and increase the patient numbers. Being a part this growing team, you will be responsible for assisting in improved engagement, increased activity and revenue. This is an exciting time to be joining the Private Care team in supporting continuous growth. This role will be pivotal in promoting RNOHs services.
The successful candidate will demonstrate a professional approach, have excellent communication skills, instrumental in the delivery of continuous quality improvement for patient experiences, and ensuring our Consultants are supported to offer services within the terms of their practising privileges. Building relationships and looking after our customers who refer patients from GP surgeries, and muscular skeletal services (physio's etc). Supporting the wider PR and communication requirements of RNOH and its other operating subsidiaries as needed.
Main duties of the job
Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH
To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence
The post holder will be expected to travel to locations across the regions as well as being office based
Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required
Support the Trust Communications team in producing marketing materials and patient experience collateral
Research and capitalise on different marketing opportunities to improve service reach and profitability.
Develop Consultant profiles and collaborate to develop service and business development
Participate and cultivate new opportunities to maintain relationship with important stakeholders
Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments
Gather, investigate and summarise data and trends to provide accurate information through reports and action plans
About us
Private Care at RNOH offers complex and routine orthopaedic surgery to patients from across the World. As the number one specialist orthopaedic hospital in the UK and number nine globally, we work with the top orthopaedic surgeons and attract the highest calibre of staff.
Situated on the 4th floor of the beautiful Stanmore Building, Private Care RNOH have a dedicated private patient facilities including 18 en-suite bedrooms, personalise hotel services, nursing and clinical teams.
We know what we need to do to grow the business, and this is a really exciting time to join a highly-motivated team; coupled with a rewarding opportunity to transform our ways of working to meet the needs of our service users.
We all work for the NHS, with the benefits this brings; plus we enjoy working within a commercially-orientated, private healthcare environment and delivering an exceptional customer experience.
All profits generated from Private Care are reinvested back into the Trust to support the provision of its services.
Job description
Job responsibilities
Main Duties and Responsibilities
Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH
To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence
The post holder will be expected to travel to locations across the regions as well as being office based
Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required
Support the Trust Communications team in producing marketing materials and patient experience collateral
Research and capitalise on different marketing opportunities to improve service reach and profitability.
Ongoing analysis of the organisations competition to create plans for engagement
Develop Consultant profiles and collaborate to develop service and business development
Input into the annual budget to meet marketing and sales objectives
Identify trends and determine system improvements to achieve marketing and sales operational goals
Participate and cultivate new opportunities to maintain relationship with important stakeholders
Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments
Gather, investigate and summarise data and trends to provide accurate information through reports and action plans
Stay up to date on job knowledge by participating in educational opportunities, attending conferences and workshops, reading professional publications, maintaining a personal network and joining professional organizations
Business Development Executive Requirements
Experience within the private sector preferred
Track record of business development and managing key relationships to grow a service in healthcare but not compulsory
Proven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role
Excellent organisational skills and time management skills with the ability to multi-task.
Excellent verbal and written communication skills, ability to work in a fast-paced environment
Comfortable working independently and proactively as well as collaboratively with a team in a sometimes agile/ remote (MS Teams) environment
Familiarity with data analysis and reporting, proficient in the use of MS office (Outlook, Word, Excel, PowerPoint) Power BI, Compucare
Strong interpersonal skills
Proven ability to learn quickly and use information
Proven ability to deliver results
The role will engage with all aspects of a growing business. Importantly, we need someone that fits with the culture and ethos of what we are building.
This job description gives a general outline of the post and is not intended to be inflexible or an exhaustive list of duties. It will be expected that the post holder will undertake other duties and responsibilities as required by the business and agreed with the Managing Director.
Job description
Job responsibilities
Main Duties and Responsibilities
Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH
To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence
The post holder will be expected to travel to locations across the regions as well as being office based
Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required
Support the Trust Communications team in producing marketing materials and patient experience collateral
Research and capitalise on different marketing opportunities to improve service reach and profitability.
Ongoing analysis of the organisations competition to create plans for engagement
Develop Consultant profiles and collaborate to develop service and business development
Input into the annual budget to meet marketing and sales objectives
Identify trends and determine system improvements to achieve marketing and sales operational goals
Participate and cultivate new opportunities to maintain relationship with important stakeholders
Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments
Gather, investigate and summarise data and trends to provide accurate information through reports and action plans
Stay up to date on job knowledge by participating in educational opportunities, attending conferences and workshops, reading professional publications, maintaining a personal network and joining professional organizations
Business Development Executive Requirements
Experience within the private sector preferred
Track record of business development and managing key relationships to grow a service in healthcare but not compulsory
Proven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role
Excellent organisational skills and time management skills with the ability to multi-task.
Excellent verbal and written communication skills, ability to work in a fast-paced environment
Comfortable working independently and proactively as well as collaboratively with a team in a sometimes agile/ remote (MS Teams) environment
Familiarity with data analysis and reporting, proficient in the use of MS office (Outlook, Word, Excel, PowerPoint) Power BI, Compucare
Strong interpersonal skills
Proven ability to learn quickly and use information
Proven ability to deliver results
The role will engage with all aspects of a growing business. Importantly, we need someone that fits with the culture and ethos of what we are building.
This job description gives a general outline of the post and is not intended to be inflexible or an exhaustive list of duties. It will be expected that the post holder will undertake other duties and responsibilities as required by the business and agreed with the Managing Director.
Person Specification
Skills
Essential
- oProven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role
- oRobust understanding of the needs and wants of key stakeholders, in particular, private patients, Consultants and sponsors of care
Desirable
- oTrack record of business development and managing key relationships to grow a service in healthcare but not compulsory
- Understanding of private sector income generation, revenue and service-line costing
Experience
Essential
- oConfident and motivated self-starter, able to work autonomously or as part of a team
Knowledge
Essential
- oConfident problem-solver, willing to change processes and ways of working to better meet the needs of the business
Person Specification
Skills
Essential
- oProven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role
- oRobust understanding of the needs and wants of key stakeholders, in particular, private patients, Consultants and sponsors of care
Desirable
- oTrack record of business development and managing key relationships to grow a service in healthcare but not compulsory
- Understanding of private sector income generation, revenue and service-line costing
Experience
Essential
- oConfident and motivated self-starter, able to work autonomously or as part of a team
Knowledge
Essential
- oConfident problem-solver, willing to change processes and ways of working to better meet the needs of the business
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
