Job summary
An opportunity has arisen for a full time Administrator to join the Foot and Ankle team at the Royal National Orthopaedic Hospital to support the Unit and team in all administrative tasks / electronic referral system / Overseeing the follow up appointments / Typing.
Main duties of the job
We are seeking an experienced administrator who has previous or current knowledge with hospital processes or similar, which includes:
- Electronic Via Pathpoint & ERS referral registration
- Tertiary referrals
Knowledge of booking outpatient appointments
Electronic scanning of patients notes
You must have admirable communication skills, be able to work effectively in a multi - disciplinary team, using your own initiative when prioritizing your workload as well as being able to lead and maintain high standards of care alongside our trust values.
You should be able to work well under pressure and be able to multi-task in this busy but friendly working environment
About us
The RNOH NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
Job description
Job responsibilities
Handle all referrals into the unit via ERS / PATHPOINT or tertiary referral and highlighting any urgent referrals to the clinical team
Book all follow up patients via the contact centre within RTT guidelines
Monitor all clinic slots and advise of any conflicting appointments and increased / decreased activity
Register all patients capturing all patient demographics correctly and accurately and recording the patients RTT pathway in real time
Work as part of a team with medical secretaries within the Unit to ensure a high quality service is maintained at all times during office hours.
Work with the unit manager in day to day running of the unit.
Deal with all incoming telephone enquiries from Consultants, GPs. Other medical secretaries and patients.
Undertake scanning onto the trust electronic notes system of all correspondence, clinic notes, test results etc
Job description
Job responsibilities
Handle all referrals into the unit via ERS / PATHPOINT or tertiary referral and highlighting any urgent referrals to the clinical team
Book all follow up patients via the contact centre within RTT guidelines
Monitor all clinic slots and advise of any conflicting appointments and increased / decreased activity
Register all patients capturing all patient demographics correctly and accurately and recording the patients RTT pathway in real time
Work as part of a team with medical secretaries within the Unit to ensure a high quality service is maintained at all times during office hours.
Work with the unit manager in day to day running of the unit.
Deal with all incoming telephone enquiries from Consultants, GPs. Other medical secretaries and patients.
Undertake scanning onto the trust electronic notes system of all correspondence, clinic notes, test results etc
Person Specification
Qualifications
Essential
- Good standard of English, both written and spoken including grammar
- Educated to GCSE 'O' level or equivalent
- Numerate
Experience
Essential
- Experience of working within multi-disciplinary teams in Hospital setting or similar
- General Patient Administrative Systems
- Knowledge of hospital admin processes or similar
Desirable
- Experience with Electronic Hospital Referral systems to include ERS/PATHPOINT
Skills and Abilities
Essential
- Ability to prioritise workload
- Ability to work well in a team and on own initiative
- IT Skills (to be tested during probationary period)
- Good customer care skills
Desirable
- Evidence of continued customer service training
Person Specification
Qualifications
Essential
- Good standard of English, both written and spoken including grammar
- Educated to GCSE 'O' level or equivalent
- Numerate
Experience
Essential
- Experience of working within multi-disciplinary teams in Hospital setting or similar
- General Patient Administrative Systems
- Knowledge of hospital admin processes or similar
Desirable
- Experience with Electronic Hospital Referral systems to include ERS/PATHPOINT
Skills and Abilities
Essential
- Ability to prioritise workload
- Ability to work well in a team and on own initiative
- IT Skills (to be tested during probationary period)
- Good customer care skills
Desirable
- Evidence of continued customer service training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
