Job summary
This post is to support patients referred on a suspected cancer pathway to the London Sarcoma Service, with an aim to deliver an accelerated pathway from referral to treatment. Development of the role will be led by the needs of the patient.
The post holder must be adaptable and willing to work flexibly as the service progresses. The post holder will work within the multi-disciplinary team under the clinical supervision provided by the clinical nurse specialist team and support from the AHP Stratified Follow-up Administrator and Cancer Manager.
Main duties of the job
The purpose of this role is to pro-actively coordinate and support the Two Week Wait pathway to ensure the processes within the pathways for cancer patients referred to RNOH are smooth and efficient service for patients.
This role will support the early implementation of early diagnostic pathways for patients with suspected cancer to achieve definitive diagnosis within the required timeframes.
The post holder will work both directly and indirectly with patients and their carers to assist in co-ordinating the appointments and information required by clinicians in the pathway to deliver the faster diagnosis standard of referral to definite diagnosis of cancer/no cancer within 28 days.
The post will require the coordination of appropriate services to maximise the delivery of streamlined diagnostic pathways, thereby improving quality of care and experience for patients and their carers, and diagnosing cancer earlier.
The post holder will be required to highlight any potential delays in the pathway and work to mitigate the impact of these problems.
About us
Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients.
RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.
For more information, please access the following link: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
The post holder will have key relationships with:
Patients/Representatives affected by cancer, including family members and carers Cancer Manager
Cancer MDT Team
Clinical Nurse Specialists (CNS), Consultant Nurse, Advanced Nurse Practitioner.
Medical Secretaries and Data Co-ordinators.
Consultants and all other medical team staff.
All Cancer Clinicians, Specialist Nurses, AHPs and staff internally and externally
Job description
Job responsibilities
The post holder will have key relationships with:
Patients/Representatives affected by cancer, including family members and carers Cancer Manager
Cancer MDT Team
Clinical Nurse Specialists (CNS), Consultant Nurse, Advanced Nurse Practitioner.
Medical Secretaries and Data Co-ordinators.
Consultants and all other medical team staff.
All Cancer Clinicians, Specialist Nurses, AHPs and staff internally and externally
Person Specification
Communication & Relationship Skills
Essential
- Demonstrate excellent communication skills both verbal and non-verbal
- Able to understand and follow instructions and also use own initiative, including ability to independently demonstrate practical problem solving skills.
- Ability to motivate others.
- Excellent telephone manner
- Good interpersonal skills
- Self-motivated with the ability to motivate others whilst remaining sensitive to individual needs
Desirable
- Communication skills training/counselling
Knowledge, Training & Experience
Essential
- Good general education including GCSE English and Mathematics
- Experience of working within a healthcare setting/NHS and with patients diagnosed with cancer.
- Good understanding of, and experience of working in, a multidisciplinary team (MDT),
- Advanced knowledge of medical terminology (AMSPAR)
Desirable
- Proven experience of working in diverse communities, understanding and overcoming the impact of discrimination
- Experience working with patients with complex needs
- Level 3 Health or social care qualification (e.g. NVQ or similar)
- Experience coordinating a patient workload
- Knowledge of relevant cancer pathways, treatments, interventions and terminology.
Skills and Abilities
Essential
- Demonstrate a good level of reasoning skills
- Able to maintain clear legible succinct documentation
- Able to work well within team and also autonomously.
- Demonstrate excellent time management skills and a flexible attitude
- Ability to retrieve information from a wide range of sources and in different formats.
Desirable
- Interest in role development
IT Skills
Essential
- Experience of NHS/healthcare or equivalent IT systems
- Competent in IT including Word, Windows 10, Powerpoint, Excel, Microsoft Office etc
Desirable
- Intermediate/advanced IT training/skills
Person Specification
Communication & Relationship Skills
Essential
- Demonstrate excellent communication skills both verbal and non-verbal
- Able to understand and follow instructions and also use own initiative, including ability to independently demonstrate practical problem solving skills.
- Ability to motivate others.
- Excellent telephone manner
- Good interpersonal skills
- Self-motivated with the ability to motivate others whilst remaining sensitive to individual needs
Desirable
- Communication skills training/counselling
Knowledge, Training & Experience
Essential
- Good general education including GCSE English and Mathematics
- Experience of working within a healthcare setting/NHS and with patients diagnosed with cancer.
- Good understanding of, and experience of working in, a multidisciplinary team (MDT),
- Advanced knowledge of medical terminology (AMSPAR)
Desirable
- Proven experience of working in diverse communities, understanding and overcoming the impact of discrimination
- Experience working with patients with complex needs
- Level 3 Health or social care qualification (e.g. NVQ or similar)
- Experience coordinating a patient workload
- Knowledge of relevant cancer pathways, treatments, interventions and terminology.
Skills and Abilities
Essential
- Demonstrate a good level of reasoning skills
- Able to maintain clear legible succinct documentation
- Able to work well within team and also autonomously.
- Demonstrate excellent time management skills and a flexible attitude
- Ability to retrieve information from a wide range of sources and in different formats.
Desirable
- Interest in role development
IT Skills
Essential
- Experience of NHS/healthcare or equivalent IT systems
- Competent in IT including Word, Windows 10, Powerpoint, Excel, Microsoft Office etc
Desirable
- Intermediate/advanced IT training/skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
