Job summary
Business intelligence and analytics is pivotal to the delivery of high-quality efficient healthcare provision. The Business Intelligence Team provides analysis and insights to support the Trust in using information to support effective decision making.
The Business Intelligence Partner will be aligned to one of 3 areas within the Trust and will work directly alongside the Divisional/Unit leadership teams playing a key role in visualising and analysing data in a meaningful and insightful way to ensure data is at the heart of all decision making, enabling better outcomes that make a real difference to people.
This role will offer opportunities to set the standards and lead on the use of data and information throughout the Trust in order to bring business intelligence and data analytics to the forefront of shaping patient care.
Main duties of the job
Work directly with Divisional leadership to capture key business requirements, prioritise work packages and then design, develop and implement resultant Business Intelligence solutions. Providing users with seamless access to information to support service delivery, improvement and management.
Supporting the operational and strategic decision-making process through the provision of focused business intelligence, including, providing leadership on capacity planning and modelling to support service developments and performance objectives.
Ensuring excellent data quality in all outputs delivered by the Business Intelligence Team.
About us
This is an exciting time to be joining the Business Intelligence and Performance Team. You will be joining a newly created team and will have the opportunity to shape our performance reporting driving improvements across the Trust.
The Trust harbours an ambition and has developed the vision to become a more data led organisation. In practical terms, this means using data more effectively to make strategic and operational decisions, and to improve patient experience. You will be an integral part of driving the ambition and vision created.
The RNOH is proud to be a diverse & inclusive organization, representing people from a wide group of ethnicities, gender identities, sexualities, disabilities, ages, religions and beliefs. The Trust is committed to ensuring that it is a place where our staff, patients and visitors feel included, represented and receive the support that best meets their needs.
Job description
Job responsibilities
Job Purpose
Business intelligence and analytics is pivotal to the delivery of high-quality efficient healthcare provision. The Business Intelligence Team provides analysis and insights to support the Trust in using information to support effective decision making, ensuring that they make the best use of resources, understand performance and provide the information required to enable them to focus on areas of greatest opportunity.
The Business Intelligence Partner will be allocated to one of 3 areas within the Trust and will work directly alongside the Divisional/Unit leadership teams. They will play a key role in visualising and analysing data in a meaningful and insightful way to ensure data is at the heart of all decision making, enabling better outcomes that make a real difference to people.
They will be the first point of contact for their Division/Unit for all BI requirements, receiving all requests and managing through to delivery.
The post-holder will have a high degree of autonomy within their area of responsibility working with their division to prioritise work requests within available resources.
The post-holder will have excellent customer service skills and exhibit a can-do attitude.
This role will offer opportunities to set the standards and lead on the use of data and information throughout the Trust in order to bring business intelligence and data analytics to the forefront of shaping patient care. They will be responsible for developing forecasting capability through predictive analytics.
The post-holder will be expected to provide cross-cover for other BI teams as required.
This is a new post and post-holders are expected to be flexible in their approach to the needs of the service.
Main Duties and Responsibilities
- Work directly with Division to gather requirements, prioritise work packages and then design, develop and implement resultant Business Intelligence Solutions. Providing users with seamless access to information to support service delivery, improvement and management.
- Continually develop the information and business intelligence provision, working closely with their Divisional leadership to capture key business requirements and foster an intelligence lead culture.
- Engaging with multiple stakeholders; responsible for the development, preparation and maintenance of high quality, timely and accurate intelligence provision and analytical services to ensure managers, clinicians and operational staff have the information required to deliver a high quality, safe, patient focused service.
- Lead/Develop toolkits, reports and dashboards that directly address Divisional and wider organisational requirements to provide evidence-based information that enable hindsight, insights and foresight.
- Supporting the operational and strategic decision-making process through the provision of focused business intelligence, including, providing leadership on capacity planning and modelling to support service developments and performance objectives.
- Working pro-actively to ensure the Trust is aware of the impact on information through business developments and process changes whilst conversely ensuring that operational leaders are fully aware of changes and developments in information systems, policies, and software.
- Act as a specialist resource to deliver analysis using business intelligence tools (primarily QlikView and Qlik Sense) and industry-recognised statistical techniques (e.g. statistical process control, bed modelling, and demand and capacity analysis) in order to interpret data, create intelligent reports and provide appropriate advice to clinical and operational teams.
- Support and contribute to the ongoing development of the Trusts Intelligence Strategy To put accurate and timely information at the heart of all decision making at RNOH, promoting the use of intelligence and reporting tools within the Trust.
- Present performance monitoring information across a range of operational forums, escalating areas of concern through appropriate management structures.
- Coordinating/Developing advanced analytics capabilities / solutions, e.g. statistical and modelling work, enabling business intelligence analysis across services and contributing to the development of the business intelligence services.
- Direct and lead on ad-hoc analyses for their Division using knowledge and experience of NHS data standards and Trust policies to understand and interpret complex requirements, in order to investigate and respond appropriately, within agreed timescales.
- Identify, organise and deliver formal and informal specialist information management training for Trust staff as required.
- Represent the Business Intelligence Team at internal and external meetings as a specialist in Trust data processes and reporting.
- With a progressive outlook, motivate others to achieve positive outcomes, meet tight deadlines and objectives, and aspire to deliver innovative intelligence solutions.
- Acting as a key function of the early warning mechanism for Trust performance concerns, highlighting and escalating areas of risk to operational teams developing and utilising effective forecasting tools.
- Identifying, recommending and implementing strategic improvements to streamline and enhance existing processes and systems, promoting greater efficiency and effectiveness within the Business Intelligence team.
- Ensure excellent data quality in all outputs delivered by the Business Intelligence Team, highlighting any data quality issues to the Data Assurance Team.
- Line management responsibility for Business Intelligence Analyst(s), including allocation and prioritisation of workloads, establishing professional standards, setting objectives and personal development plans, review of performance, handling personnel issues and taking a key role in recruitment and selection of new team members.
- Mentors and supports Business Intelligence staff, to ensure they are well motivated, work effectively and achieve their personal and team objectives.
- Responsible for allocating specialist resource to support project work for the Trusts Strategic priorities.
- Oversee and project manage specific work streams, projects and relevant staff so that they can be delivered within timescale, budget and to the required quality. Achieve results through supportive, co-operative and encouraging working, showing necessary leadership as required.
- Technical expert in Qlik (Insight) reporting tool and its reporting output.
- Facilitates a culture of self-development within the team including a proactive service culture. Lead by example and develop mechanisms of feedback on all elements of the service.
- Work with the Head of Business Intelligence and all other Business Intelligence staff to foster good working relationships. Develop a coordinated supportive approach to working across Divisions, and beyond where appropriate, to help optimise use of the Trust BI resource.
- The post holder will liaise with partner organisations to promote collaborative working; introduce defined standards on reporting and presenting; drive best practice and ensure effective usage of analytical solutions across the Trust.
- To embrace and promote the Trust Values and Behaviours.
- Undertake other tasks and duties as required which are commensurate with the nature of the job.
Job description
Job responsibilities
Job Purpose
Business intelligence and analytics is pivotal to the delivery of high-quality efficient healthcare provision. The Business Intelligence Team provides analysis and insights to support the Trust in using information to support effective decision making, ensuring that they make the best use of resources, understand performance and provide the information required to enable them to focus on areas of greatest opportunity.
The Business Intelligence Partner will be allocated to one of 3 areas within the Trust and will work directly alongside the Divisional/Unit leadership teams. They will play a key role in visualising and analysing data in a meaningful and insightful way to ensure data is at the heart of all decision making, enabling better outcomes that make a real difference to people.
They will be the first point of contact for their Division/Unit for all BI requirements, receiving all requests and managing through to delivery.
The post-holder will have a high degree of autonomy within their area of responsibility working with their division to prioritise work requests within available resources.
The post-holder will have excellent customer service skills and exhibit a can-do attitude.
This role will offer opportunities to set the standards and lead on the use of data and information throughout the Trust in order to bring business intelligence and data analytics to the forefront of shaping patient care. They will be responsible for developing forecasting capability through predictive analytics.
The post-holder will be expected to provide cross-cover for other BI teams as required.
This is a new post and post-holders are expected to be flexible in their approach to the needs of the service.
Main Duties and Responsibilities
- Work directly with Division to gather requirements, prioritise work packages and then design, develop and implement resultant Business Intelligence Solutions. Providing users with seamless access to information to support service delivery, improvement and management.
- Continually develop the information and business intelligence provision, working closely with their Divisional leadership to capture key business requirements and foster an intelligence lead culture.
- Engaging with multiple stakeholders; responsible for the development, preparation and maintenance of high quality, timely and accurate intelligence provision and analytical services to ensure managers, clinicians and operational staff have the information required to deliver a high quality, safe, patient focused service.
- Lead/Develop toolkits, reports and dashboards that directly address Divisional and wider organisational requirements to provide evidence-based information that enable hindsight, insights and foresight.
- Supporting the operational and strategic decision-making process through the provision of focused business intelligence, including, providing leadership on capacity planning and modelling to support service developments and performance objectives.
- Working pro-actively to ensure the Trust is aware of the impact on information through business developments and process changes whilst conversely ensuring that operational leaders are fully aware of changes and developments in information systems, policies, and software.
- Act as a specialist resource to deliver analysis using business intelligence tools (primarily QlikView and Qlik Sense) and industry-recognised statistical techniques (e.g. statistical process control, bed modelling, and demand and capacity analysis) in order to interpret data, create intelligent reports and provide appropriate advice to clinical and operational teams.
- Support and contribute to the ongoing development of the Trusts Intelligence Strategy To put accurate and timely information at the heart of all decision making at RNOH, promoting the use of intelligence and reporting tools within the Trust.
- Present performance monitoring information across a range of operational forums, escalating areas of concern through appropriate management structures.
- Coordinating/Developing advanced analytics capabilities / solutions, e.g. statistical and modelling work, enabling business intelligence analysis across services and contributing to the development of the business intelligence services.
- Direct and lead on ad-hoc analyses for their Division using knowledge and experience of NHS data standards and Trust policies to understand and interpret complex requirements, in order to investigate and respond appropriately, within agreed timescales.
- Identify, organise and deliver formal and informal specialist information management training for Trust staff as required.
- Represent the Business Intelligence Team at internal and external meetings as a specialist in Trust data processes and reporting.
- With a progressive outlook, motivate others to achieve positive outcomes, meet tight deadlines and objectives, and aspire to deliver innovative intelligence solutions.
- Acting as a key function of the early warning mechanism for Trust performance concerns, highlighting and escalating areas of risk to operational teams developing and utilising effective forecasting tools.
- Identifying, recommending and implementing strategic improvements to streamline and enhance existing processes and systems, promoting greater efficiency and effectiveness within the Business Intelligence team.
- Ensure excellent data quality in all outputs delivered by the Business Intelligence Team, highlighting any data quality issues to the Data Assurance Team.
- Line management responsibility for Business Intelligence Analyst(s), including allocation and prioritisation of workloads, establishing professional standards, setting objectives and personal development plans, review of performance, handling personnel issues and taking a key role in recruitment and selection of new team members.
- Mentors and supports Business Intelligence staff, to ensure they are well motivated, work effectively and achieve their personal and team objectives.
- Responsible for allocating specialist resource to support project work for the Trusts Strategic priorities.
- Oversee and project manage specific work streams, projects and relevant staff so that they can be delivered within timescale, budget and to the required quality. Achieve results through supportive, co-operative and encouraging working, showing necessary leadership as required.
- Technical expert in Qlik (Insight) reporting tool and its reporting output.
- Facilitates a culture of self-development within the team including a proactive service culture. Lead by example and develop mechanisms of feedback on all elements of the service.
- Work with the Head of Business Intelligence and all other Business Intelligence staff to foster good working relationships. Develop a coordinated supportive approach to working across Divisions, and beyond where appropriate, to help optimise use of the Trust BI resource.
- The post holder will liaise with partner organisations to promote collaborative working; introduce defined standards on reporting and presenting; drive best practice and ensure effective usage of analytical solutions across the Trust.
- To embrace and promote the Trust Values and Behaviours.
- Undertake other tasks and duties as required which are commensurate with the nature of the job.
Person Specification
Communication & Relationship Skills, Analytical & Judgment Skills
Essential
- Excellent communicator, can present complex concepts/data clearly
- Experience of developing and maintaining effective team working and working relationships
- Demonstrable ability to interpret highly complex informatics concepts and guidance
Knowledge, Training & Experience
Essential
- Masters degree or equivalent experience
- Knowledge of information requirements and standards within a healthcare environment
- Experience of statistical analysis of highly complex information
- Line management experience
- Demonstrable evidence of timely delivery of high quality work
Desirable
- Experience at senior management level
- Experience of Project/Resource planning and change management
- Expert knowledge of the Model Hospital portal
Planning & Organisational Skills, Policy/Service Development
Essential
- Evidence of experience in developing and implementing policy and service changes
- Previous experience of contributing to planning and formulation of strategies for the service
Technical Test
Essential
- Technical test to assess IT skills required for role
Person Specification
Communication & Relationship Skills, Analytical & Judgment Skills
Essential
- Excellent communicator, can present complex concepts/data clearly
- Experience of developing and maintaining effective team working and working relationships
- Demonstrable ability to interpret highly complex informatics concepts and guidance
Knowledge, Training & Experience
Essential
- Masters degree or equivalent experience
- Knowledge of information requirements and standards within a healthcare environment
- Experience of statistical analysis of highly complex information
- Line management experience
- Demonstrable evidence of timely delivery of high quality work
Desirable
- Experience at senior management level
- Experience of Project/Resource planning and change management
- Expert knowledge of the Model Hospital portal
Planning & Organisational Skills, Policy/Service Development
Essential
- Evidence of experience in developing and implementing policy and service changes
- Previous experience of contributing to planning and formulation of strategies for the service
Technical Test
Essential
- Technical test to assess IT skills required for role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
