Job summary
The post holder will provide high quality front line administrative support to the lower ground floor incorporating the adult assessment area (AAU), Emergency Department (ED) and same day emergency care (SDEC) areas. This role involves working closely with Nurses, Medical staff, Outpatients and Medical records staff. The post holder will work as part of the Emergency Department team ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients, relatives and all other services i.e. London Ambulance, Police, Hatzola and HASS.
Main duties of the job
These duties do not require direct supervision on a day to day basis and the post holder is responsible for effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The staff would need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including nights and weekends where they would work independently.
Due to the nature of the role, the day to day duties of this post, the post can be unpredictable, non-routine and deal with distressing situations.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trust. Across three main hospital, our dedicated army of staff care for over 1,6 million patient, treat more than 200,00 in A&E, deliver over 8,000 babies and carry out more than 17 million test.
our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & professional Qualifications
Essential
- English and Math's at GCSE level or equivalent
Experience
Essential
- Experience of working in a public/patient facing role
- Previous work in a team
- Experience of managing and prioritising own workload and working to deadlines
Desirable
- Previous PAS/Cerner experience
Skills and aptitudes
Essential
- Computer literate
- Fast, accurate typing skills
- Excellent communication skills both written and spoken
- Excellent customer care skills including ability to use judgment, tact and diplomacy
- Experience of using own initiative to help solve a problem or improve a service
- Flexible and adaptable to the needs of the service
- Ability to work alone and part of a team
Desirable
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills to liaise and negotiate with people/staff at all levels
- Experience of record keeping
- Knowledge of patient confidentiality and the Data Protection Act
Personal Qualities & attributes
Essential
- A mature and professional attitude / enthusiastic and positive
- Self -motivated
- Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
- Ability to manage conflict and identify where escalation to senior staff is necessary
Others
Essential
- Able to work 24hr shift pattern
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
Person Specification
Education & professional Qualifications
Essential
- English and Math's at GCSE level or equivalent
Experience
Essential
- Experience of working in a public/patient facing role
- Previous work in a team
- Experience of managing and prioritising own workload and working to deadlines
Desirable
- Previous PAS/Cerner experience
Skills and aptitudes
Essential
- Computer literate
- Fast, accurate typing skills
- Excellent communication skills both written and spoken
- Excellent customer care skills including ability to use judgment, tact and diplomacy
- Experience of using own initiative to help solve a problem or improve a service
- Flexible and adaptable to the needs of the service
- Ability to work alone and part of a team
Desirable
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills to liaise and negotiate with people/staff at all levels
- Experience of record keeping
- Knowledge of patient confidentiality and the Data Protection Act
Personal Qualities & attributes
Essential
- A mature and professional attitude / enthusiastic and positive
- Self -motivated
- Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
- Ability to manage conflict and identify where escalation to senior staff is necessary
Others
Essential
- Able to work 24hr shift pattern
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
