Job summary
The KDHT Clinic Administrators are responsible for providing front-line patient care at reception and ensuring a welcoming and professional service to all attending the department. This also requires the post holder to provide a high quality and timely service of administrative support to the KDHT multi-disciplinary team.
The post-holder is responsible for checking in and outcoming patients and undertaking an effective forward planning to ensure that all clinical results are accessible and prepared for the clinics to the high standard expected on a daily ongoing basis.
Previous applicants need not apply
Main duties of the job
The post-holder must play a proactive role in collecting, verifying and recording a high standard of patient demographic data in a pressurised environment. This involves accurately entering data in a timely manner on the computerised patient information system. This is to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
These duties do not require direct supervision on a day-to-day basis, therefore, ability to prioritise your own workload is essential. The post holder will work as part of a team where good communication skills are a must.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care forover 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & professional Qualifications
Essential
- NVQ Level 3 or Equivalent
Skills and Aptitudes
Essential
- Experience of working in a public/patient facing role
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Desirable
- Experience of working with Cerner, or similar electronic Patient Administration Systems
- Previous work experience in a healthcare setting
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal Qualities and Attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Person Specification
Education & professional Qualifications
Essential
- NVQ Level 3 or Equivalent
Skills and Aptitudes
Essential
- Experience of working in a public/patient facing role
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Desirable
- Experience of working with Cerner, or similar electronic Patient Administration Systems
- Previous work experience in a healthcare setting
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal Qualities and Attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
