Job summary
The ward administrator is responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
SThe post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
The ward administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Main duties of the job
- To provide a front of house reception service for patients or relatives arriving on the ward/unit.
- welcoming all visitors and directing as appropriate.
-Answering telephones, ensuring bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit.
- To ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward clerking responsibilities.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Person specification
Essential
- Demonstrable ability to meet the Trust Values
- English and Maths at GCSE level or equivalent
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Reliability - good time keeping
- Ability to work without direct supervision
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Healthcare experience
- Ability to confidently interact and share knowledge with staff at all levels
- Ability to use databases
Personal qualities and attributes
Essential
- bility to maintain excellent communication channels and good customer services
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Desirable
- Previous healthcare experience
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
Skills and aptitudes
Essential
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Ability to work within a multidisciplinary team
Experience
Essential
- Previous work experience in a healthcare setting
- Experience of working in a public/patient facing role
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Person Specification
Person specification
Essential
- Demonstrable ability to meet the Trust Values
- English and Maths at GCSE level or equivalent
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Reliability - good time keeping
- Ability to work without direct supervision
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Healthcare experience
- Ability to confidently interact and share knowledge with staff at all levels
- Ability to use databases
Personal qualities and attributes
Essential
- bility to maintain excellent communication channels and good customer services
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Desirable
- Previous healthcare experience
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
Skills and aptitudes
Essential
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Ability to work within a multidisciplinary team
Experience
Essential
- Previous work experience in a healthcare setting
- Experience of working in a public/patient facing role
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
