Job summary
The Royal Free London NHS Foundation Trust
Band 5 Clinical Pathway Manager
The Ears, nose and throat and Audiology directorate is looking for an enthusiastic and reliable Clinical Pathway Manager.
Main duties of the job
- Supervise the day to day work of the administrative team.- Ensure that patient navigators and other members of the administrative team adhere to Trust policies and standard operating procedures at all times,highlighting to senior management any situations where this is not achievable.- Manage sickness/absence and recording of annual leave of the team, ensuringservice delivery is not compromised, coordinating duty rosters of team whereappropriate.
- Ensure ESR information including annual leave, sickness absence and and changes in employment contracts for the administrative team are maintained inconjunction with HR and payroll.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
For detailed job description and person specification, please refer to the documents attached to this vacancy.
Job description
Job responsibilities
For detailed job description and person specification, please refer to the documents attached to this vacancy.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- Courses / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational s kills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic , patient and diplomatic
- Understanding patient confidentiality
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning a nd development
- Ability to use databases
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approach able manner
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to maintain excellent communication channels and good customer services
- Ability to work without direct supervision
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiativ e
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- Courses / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational s kills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic , patient and diplomatic
- Understanding patient confidentiality
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning a nd development
- Ability to use databases
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approach able manner
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to maintain excellent communication channels and good customer services
- Ability to work without direct supervision
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiativ e
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
