Job summary
To provide an efficient and effective front of house administration and clerical support service for the emergency department always projecting a positive and professional image.
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Main duties of the job
The role of the ED Receptionist is based in the front reception setting in the heart of a busy ED Department. The role involves providing front of house for the department. Proven medical administrative background, a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident in working with the public in a fast paced ever changing environment. You must also be able to work under pressure under your own initiative whilst being part of a supportive team.
About us
Royal Free Trust - North Middlesex University site serves more than 350,000 people across Haringey and Enfield and the Emergency Department is one of the busiest in London. The department operates a 24hr service 365 days of the year and is staffed by experienced staff who provide medical care and treatments to patients.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will register patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
Please see attached job description & person specification for more detailed information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will register patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
Please see attached job description & person specification for more detailed information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Skills
Essential
- Excellent computer literacy
- Excellent interpersonal verbal & written communication skills
- Ability to multitask
- Attention to detail
- Excellent knowledge of data protection
Experience
Essential
- 2 years NHS reception experience or equivalent in a reception role
Desirable
Personal Qualities
Essential
- Empathy & compassion
- Flexible & adaptable
- Tact & diplomacy
15 min written test
Essential
Prepared Examples
Essential
- Use the STAR method (Situation, Task, Action, Result) to structure answers for behavioral questions, focusing on your specific contributions (using "I" not "we").
Person Specification
Skills
Essential
- Excellent computer literacy
- Excellent interpersonal verbal & written communication skills
- Ability to multitask
- Attention to detail
- Excellent knowledge of data protection
Experience
Essential
- 2 years NHS reception experience or equivalent in a reception role
Desirable
Personal Qualities
Essential
- Empathy & compassion
- Flexible & adaptable
- Tact & diplomacy
15 min written test
Essential
Prepared Examples
Essential
- Use the STAR method (Situation, Task, Action, Result) to structure answers for behavioral questions, focusing on your specific contributions (using "I" not "we").
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
