Job summary
The post holder will provide high quality front line administrative support to the complex discharge team. This role involves working closely with Nurses, IDT and Flow coordinator . The post holder will work as part of the complex discharge team ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients, relatives and all other services i.e. IDT and community partners.
The post-holder must play a proactive role in collecting, investigating, verifying, and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Due to the nature of the role, the day-to-day duties of this post, the post can be unpredictable, non-routine and deal with time pressured situations.
Main duties of the job
To provide administration service for complex discharge team directing as appropriate.
To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact via email or phone calls to community partners and hospital.
To answer the telephone and take messages, answer or refer queries as appropriate. Answering phone calls/redirecting, taking messages when staff unavailable.
Daily monitoring of generic complex discharge team inbox and responding to emails from internal and external parties
To provide a confidential and high standard general administrative support to the complex discharge team.
supporting the service with tasks such as discharge spread sheets and audit tool completion.
Be trained and conversant in Cerner to ensure that all patient discharge summaries are available.
transport booking are recorded accurately on Cerner or the relevant electronic system in real time.
To arrange transport internally (via the patient transport booking system) and externally (couriers) for patients and equipment when the need arises, in line with the trust's transport policy
Screen all pre booked transport for accuracy of transport booking.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- oEnglish and Math's at GCSE level or equivalent
Experience
Essential
- Experience of working in a public/patient facing role
- Experience of managing and prioritising own workload and working to deadlines
Desirable
- Previous Cerner experience
- Previous work in a team
Skills and aptitudes
Essential
- Computer literate
- Fast, accurate typing skills
- Excellent communication skills both written and spoken
- Excellent customer care skills including ability to use judgment, tact and diplomacy
- Experience of using own initiative to help solve a problem or improve a service
- Ability to work alone and part of a team
- Flexible and adaptable to the needs of the service
Desirable
- Basic understanding of Microsoft Excel and use of pivots for audit collection
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills to liaise and negotiate with people/staff at all levels
- Experience of record keeping
- Knowledge of patient confidentiality and the Data Protection Act
Personal Qualities & attributes
Essential
- A mature and professional attitude / enthusiastic and positive
- Self-motivated
- Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
- Ability to manage conflict and identify where escalation to senior staff is necessary
Others
Essential
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- oEnglish and Math's at GCSE level or equivalent
Experience
Essential
- Experience of working in a public/patient facing role
- Experience of managing and prioritising own workload and working to deadlines
Desirable
- Previous Cerner experience
- Previous work in a team
Skills and aptitudes
Essential
- Computer literate
- Fast, accurate typing skills
- Excellent communication skills both written and spoken
- Excellent customer care skills including ability to use judgment, tact and diplomacy
- Experience of using own initiative to help solve a problem or improve a service
- Ability to work alone and part of a team
- Flexible and adaptable to the needs of the service
Desirable
- Basic understanding of Microsoft Excel and use of pivots for audit collection
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills to liaise and negotiate with people/staff at all levels
- Experience of record keeping
- Knowledge of patient confidentiality and the Data Protection Act
Personal Qualities & attributes
Essential
- A mature and professional attitude / enthusiastic and positive
- Self-motivated
- Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
- Ability to manage conflict and identify where escalation to senior staff is necessary
Others
Essential
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
