Job summary
We are looking for an exceptional Senior Operations Manager to join our team at the Royal Free Hospital. This post sits within the Acute Medicine, Emergency Care and Older People Division. This is both a challenging and exciting place to work. While we face the same financial and performance pressures as all NHS Trusts, we are undertaking significant projects to improve healthcare delivery through the UEC Improvement Programme launched in July 2024.
You will be operationally responsible for acute medicine, emergency department and older people's services, including four wards, frailty team, Same day emergency care, Acute assessment Unit and UTC and the recently established Royal Free@Home Virtual Ward. You will be providing leadership with the Divisional Clinical director and Head of Nursing across the Division . You will therefore have well-honed performance management skills coupled with an understanding and appreciation of complex clinical and discharge pathways. You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues and peers to deliver Divisional wide improvement.
Your ability to engage and lead teams through change and act as an expert negotiator will be vital. You will deliver a selection of productivity schemes and therefore will have strong business management skills coupled with sound financial knowledge.
Main duties of the job
The Royal Free London NHS FT believes in developing talent so the successful individual will be supported with any relevant training and mentorship necessary for success in the role. We are seeking an astute, talented leader so if this sounds like you and you are looking for a position where you are valued, developed and constructively challenged every day, then don't miss out on this opportunity. There is a well-established Proud2bOps@RFH Network which will be joined by a Group Wide Proud2bAdmin network being launched in November 2025.
We are looking for an applicant with experience of working in an operational capacity, preferably in an Emergency Department, and has an up to date and clear understanding of the urgent and emergency care pathway in an acute setting.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description. The role is to support the Divisional Leadership Team and the Divisional General.
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description. The role is to support the Divisional Leadership Team and the Divisional General.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualification
Essential
- 1 st degree or equivalent
- Management qualification
- Evidence of continuing personal development
Desirable
- Post graduate qualification
Experience
Essential
- Substantial senior management experience, in the NHS or equivalent
- Evidence of leading and managing change within a complex environment
- Strategic planning and project management
- Managing large and complex budgets
- Managing a cross-site, complex function
Aptitudes
Essential
- Ability to work under pressure and flexibly in a dynamic environment
- Diplomatic style
- Attention to detail
Skills and Knowledge
Essential
- Leadership of a multidisciplinary team and delivering to deadlines and within resources.
- Significant acute operational management experience in a complex healthcare organisation
- Management of staff
- Effective communication skills
- Service planning and project management
- Broad understanding of the NHS and key policy issues which effect performance
- Significant complex budgetary management
- Demonstrates excellent negotiation skills
- Ability to achieve effective team working within the division and across divisions
- Numerate, IT literate, analytical and able to use business intelligence effectively. Demonstrate advanced influencing and negotiation skills
Desirable
- Aptitude to engage in constructive collaboration with internal and external stakeholders to achieve success through partnership
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualification
Essential
- 1 st degree or equivalent
- Management qualification
- Evidence of continuing personal development
Desirable
- Post graduate qualification
Experience
Essential
- Substantial senior management experience, in the NHS or equivalent
- Evidence of leading and managing change within a complex environment
- Strategic planning and project management
- Managing large and complex budgets
- Managing a cross-site, complex function
Aptitudes
Essential
- Ability to work under pressure and flexibly in a dynamic environment
- Diplomatic style
- Attention to detail
Skills and Knowledge
Essential
- Leadership of a multidisciplinary team and delivering to deadlines and within resources.
- Significant acute operational management experience in a complex healthcare organisation
- Management of staff
- Effective communication skills
- Service planning and project management
- Broad understanding of the NHS and key policy issues which effect performance
- Significant complex budgetary management
- Demonstrates excellent negotiation skills
- Ability to achieve effective team working within the division and across divisions
- Numerate, IT literate, analytical and able to use business intelligence effectively. Demonstrate advanced influencing and negotiation skills
Desirable
- Aptitude to engage in constructive collaboration with internal and external stakeholders to achieve success through partnership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
