Job summary
The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit's administration services and daily functions.
Main duties of the job
The post holder will be a member of the PPU administrative Team. Reporting to the Assistant Service Manager or Administration Supervisor and accountable to the Service Manager.The post holder will be responsible for the smooth-running of PPU, ensuring the professional and effective coordination of all private patient appointments, admissions, day cases and diagnostics.The post holder will be expected to identify and action barriers to optimal patient journeys and system flow from point of admission to follow-up and discharge. They will act in partnership with colleagues within the Private Patients Unit and other departments and sites to provide a seamless service to patients and other key stakeholders accessing services.The post holder will need to be conversant with a wide variety of patients, consultants and the wider PPU team and be able to capture and record patient information and clinical treatment information as documented in our Standard Operating Procedures.They will build successful working relationships with all PPU stakeholders to achieve a common goal of delivering a positive experience to each one of our private patients.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and Competencies
Essential
- Degree level qualification or equivalent experience
- Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
- English and Maths at GCSE level or equivalent
Desirable
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
- Previous experience of working in a front of house customer facing environment in a private healthcare environment
- Substantial experience in a customer service environment
- Understanding of the requirements regarding patient confidentiality
Skills and Aptitiudes
Essential
- Excellent written and verbal communication skills
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Highly numerate and Comfortable discussing payment requirements with patients
- IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
- Team worker
Personal Qualities
Essential
- Flexible (post holder will be required to work shifts)
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
Values
Essential
- Demonstrable ability to meet the Trust Values
Person Specification
Education and Competencies
Essential
- Degree level qualification or equivalent experience
- Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
- English and Maths at GCSE level or equivalent
Desirable
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
- Previous experience of working in a front of house customer facing environment in a private healthcare environment
- Substantial experience in a customer service environment
- Understanding of the requirements regarding patient confidentiality
Skills and Aptitiudes
Essential
- Excellent written and verbal communication skills
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Highly numerate and Comfortable discussing payment requirements with patients
- IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
- Team worker
Personal Qualities
Essential
- Flexible (post holder will be required to work shifts)
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
Values
Essential
- Demonstrable ability to meet the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
