Band 3 Switchboard Operator

Job summary

An exciting opportunity has arisen for enthusiastic Switchboard Operator to join our well established, innovative and friendly team.

To operate the trust switchboard providing an efficient and effective operator service to all callers to the trust internal and external, to activate all emergency procedures as required by the trust, to offer a facilities helpdesk service out of hours

Main duties of the job

• To operate the trust switchboard, responding to all callers in a polite and efficient manner
• To answer the trust switchboard within the 6 second response time
• To activate the trust Cardiac Arrest, Fire, Security, Trauma and other emergency procedures when requested
• To be the first point of contact to the trust from LAS, LFB and SHA in relation to emergency incidents
• To monitor and act on alarms from the trust fire panel, passing on any faults as required and acting out on any fire calls ensuring that the correct details and gate access are passed onto the London Fire Brigade (LFB).
• To monitor and act on the Critical Alarm system located in the switchboard, ensuring that the police and security team are called as needed.
• To be able to Activate the trust smells and bells policy ensuring the 10 Min Timer is followed.
• Contribute to the monitoring and testing maintenance of systems and equipment in the switchboard.
• To activate Aircalls on the equipment provided.
• To run reports on messages sent to Aircalls as required.
• To log all emergency calls in the relevant record book.
• To ensure that the switchboard database is always up to date, making changes where necessary.
• To ensure the Irradiator alarm activation is given priority over other emergency calls and the police and emergency teams are called immediately.
• To complete the daily Dr's rota for distribution to A&E and other departments.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.