Job summary
To lead a team of clinical pathway navigators and adminsitrators and be responsiblefor the smooth running of the patient journey from referral to discharge from Trust careby ensuring that coordinated and streamlined administrative processes revolvearound the patient and their individual needs.The post holder will also be expected to carry out duties as per discussions with theService Manager, Assistant Operations Manager and Operations Manager. The postis a challenging job in a supported and structured environment
Main duties of the job
This involves developing strong working relationships and working closely withnavigators, clinical pathway administrators and clinical team PAs within their team andother managers, all key members of the multi-disciplinary team within primary andsecondary care and service users relating to the service specialty they cover to ensureall patients receive a consistent and effective service. This includes working withconsultants, medical, nursing and therapy teams, divisional and operationalmanagers, central appointment office, ward administrators, diagnostic and imagingdepartments, external agencies e.g. GPs, other hospitals, social services, police etc
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Courses / further study attended to demonstrate evidence of personal development.
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Courses / further study attended to demonstrate evidence of personal development.
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
