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Band 3 OAC Co-ordinator- Communications team

Royal Free London NHS Foundation Trust

Information:

This job is now closed

Job summary

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

  • Working within a Contact centre area of the outpatients appointment department
  • Support patients callers with appointment enquiries
  • Escalating to different stakeholders within the trust
  • Deliver good patient experience
  • In a patient focussed role, to behave in a courteous manner towards patients and other staff at all times.
  • Ensure that the allocated work area is kept clean and tidy during and at the end of the working day and that all information containing patient information is locked away or shredded in line with the department guidelines
  • To liaise with other departments in the Trust to ensure smooth running of the outpatient service.
  • To participate as a team member within the outpatient appointment centre to ensure delivery of departmental objectives to a high standard
  • To continue to strive to improve the service, making suggestions to line manager as necessary
  • To attend work as per hours agreed with Outpatient Appointment Centre Manager

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

391-RFL-7156941

Job locations

Enfield Civic Centre

Silver Street

Enfield

EN1 3XA


Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class Care Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & Professional Qualifications

Desirable

  • GCSE Maths and English or equivalent
  • Further training or qualifications an advantage related to administration or computer use
  • Customer Care Training

Experience

Essential

  • Outpatient Administration experience
  • E-RS System
  • Cerner System
  • Experience and understanding of patient
  • Confidentiality
  • Awareness of NHS targets with respect to waiting times
  • Experience working within a team
  • Swiftqueue System
  • Clear communication skills

Desirable

  • Experience of working in the NHS

Skills & Aptitudes

Essential

  • Computer skills - ideally Cerner but other hospital patient admin systems considered
  • Excellent interpersonal skills
  • Able to work under pressure and to deadlines
  • Good organisational skills and ability to prioritise workload
  • Able to provide and receive sometimes complex or sensitive information
  • Effective team worker
  • Good communication skills - written and verbal
  • Good organisational skills with attention to detail
  • Understanding of issues regarding patient confidentiality

Desirable

  • Use of Microsoft office packages - Word, Excel, Email
Person Specification

Royal Free World Class Care Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & Professional Qualifications

Desirable

  • GCSE Maths and English or equivalent
  • Further training or qualifications an advantage related to administration or computer use
  • Customer Care Training

Experience

Essential

  • Outpatient Administration experience
  • E-RS System
  • Cerner System
  • Experience and understanding of patient
  • Confidentiality
  • Awareness of NHS targets with respect to waiting times
  • Experience working within a team
  • Swiftqueue System
  • Clear communication skills

Desirable

  • Experience of working in the NHS

Skills & Aptitudes

Essential

  • Computer skills - ideally Cerner but other hospital patient admin systems considered
  • Excellent interpersonal skills
  • Able to work under pressure and to deadlines
  • Good organisational skills and ability to prioritise workload
  • Able to provide and receive sometimes complex or sensitive information
  • Effective team worker
  • Good communication skills - written and verbal
  • Good organisational skills with attention to detail
  • Understanding of issues regarding patient confidentiality

Desirable

  • Use of Microsoft office packages - Word, Excel, Email

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Enfield Civic Centre

Silver Street

Enfield

EN1 3XA


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Enfield Civic Centre

Silver Street

Enfield

EN1 3XA


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Nicola Churchill

nicola.churchill@nhs.net

02074332965

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

391-RFL-7156941

Job locations

Enfield Civic Centre

Silver Street

Enfield

EN1 3XA


Supporting documents

Privacy notice

Royal Free London NHS Foundation Trust's privacy notice (opens in a new tab)