Royal Free London NHS Foundation Trust

Band 5 Clinical Pathway Manager - Endoscopy

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join our Endoscopy department at the Royal Free Hospital.

The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Endoscopy department, managing a team of administrative staff. The role will entail oversight and support of bookings within the Unit, management of waiting lists, as well as day-to-day support for the PB (pancreato-biliary) service.

The post holder will oversee, lead, and coordinate the administrative team, including four Band 4 Waiting List Coordinators and two Band 3 receptionists. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To support the operational managers in the smooth day-to-day running of the department.

Be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and to be aware of and support national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI).

Main duties of the job

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

About us

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Details

Date posted

19 February 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-6987999

Job locations

Royal Free Hospital

Pond Street

London

NW3 2QG


Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & professional qualifications

Essential

  • Diploma level qualification or equivalent experience
  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology.
  • English and Math at GCSE level or equivalent
  • Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet
  • Knowledge of Cerner

Desirable

  • Courses / further study attended to demonstrate evidence of personal development.

Experience

Essential

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems
  • Experience of managing staff

Desirable

  • Experience of drawing up staff rosters

Skills

Essential

  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
  • Knowledge of Cerner
  • Ability to confidently interact and share knowledge with staff at all levels

Desirable

  • Awareness of National and Trust pathway targets (such as DM01 and/or 18 week RTT target)
Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & professional qualifications

Essential

  • Diploma level qualification or equivalent experience
  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology.
  • English and Math at GCSE level or equivalent
  • Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet
  • Knowledge of Cerner

Desirable

  • Courses / further study attended to demonstrate evidence of personal development.

Experience

Essential

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems
  • Experience of managing staff

Desirable

  • Experience of drawing up staff rosters

Skills

Essential

  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
  • Knowledge of Cerner
  • Ability to confidently interact and share knowledge with staff at all levels

Desirable

  • Awareness of National and Trust pathway targets (such as DM01 and/or 18 week RTT target)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager - Gastroenterology and Endoscopy

Olivia Ireland

olivia.ireland@nhs.net

07534274929

Details

Date posted

19 February 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-6987999

Job locations

Royal Free Hospital

Pond Street

London

NW3 2QG


Supporting documents

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