Job summary
To manage a team admin clerical staff members
To be responsible for the smooth running of the patient's journey from referral to discharge from Trust care by ensuring coordinated and streamlined administrative processes revolve around the patient and their individual needs. Manage the PTL performance by implementing new ways of working and managing the performance.
Main duties of the job
The Cardiology service is looking for a dynamic and resilient Clinical Pathway Manager to join our team. This is a pivotal role within the team you would be responsible for maintaining service delivery and improvement within the department.
- Be able to support, lead, and manage staff members
- Be proactive, enthusiastic, and resilient
- Be able to lead in improving processes
- Be able to build collaborative working relationships with clinicians
A primary focus will be PTL management as well as managing the administrative team. The successful candidate will be based at our Barnet Site.
The successful candidate will be expected to act with autonomy for the day to day management and supervision of the administration staff to ensure an excellent level of customer service. They will be required to demonstrate the Trust values, the responsibilities of the job description and person specification and in particular have experience of line managing staff, working with various staff groups and excellent communication & organisational skills.
About us
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organization provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organization.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
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Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values.
Education and professional qualifications
Essential
- Degree or diploma level qualification or equivalent.
- English and Maths at GCSE level or equivalent.
- Courses/further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public
- Previous administrative experience
- Experience of working in a fast-paced, pressured environment
Desirable
- Staff management experience
- Experience of using Cerner.
Skills and aptitudes
Essential
- Excellent organisational skills with good attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Strong working knowledge of MS Outlook
- Ability to learn and assimilate information quickly and easily.
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Personal qualities and attributes
Essential
- Excellent interpersonal skills.
- Proactive, forward-thinking, quick problem solving attitude.
Other
Essential
- A great team leader and team worker, able to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision.
- Reliability - good time keeping
- Ability to work flexibly according to the demands of the service.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values.
Education and professional qualifications
Essential
- Degree or diploma level qualification or equivalent.
- English and Maths at GCSE level or equivalent.
- Courses/further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public
- Previous administrative experience
- Experience of working in a fast-paced, pressured environment
Desirable
- Staff management experience
- Experience of using Cerner.
Skills and aptitudes
Essential
- Excellent organisational skills with good attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Strong working knowledge of MS Outlook
- Ability to learn and assimilate information quickly and easily.
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Personal qualities and attributes
Essential
- Excellent interpersonal skills.
- Proactive, forward-thinking, quick problem solving attitude.
Other
Essential
- A great team leader and team worker, able to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision.
- Reliability - good time keeping
- Ability to work flexibly according to the demands of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
