Job summary
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
We are looking for an enthusiastic administrator to join our experienced and friendly team as a Waiting List Coordinator to support the HPB surgery service at the Royal Free Hospital. The successful candidate will be expected to lead in the administration of waiting lists for HPB surgery, co-ordinate all patient appointments and manage enquiries. There will be an expectation to often be the first point of contact for all patients, relatives and visitors. Experience in a similar role is desirable but not essential, full training will be provided for the successful candidate.
The successful candidate is required to be able demonstrate that they meet the Trust values, the responsibilities of the job description and person specification.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- Educated to A level or equivalent
- Good standard of written and spoken English
Experience
Essential
- Awareness of NHS targets with respect to waiting times
- Experience working within a clinical/multi-disciplinary team
Desirable
- Admissions and waiting list management
- Previous NHS experience in administration
- Dealing with complaints
Skills and aptitudes
Essential
- Experience of working with EPR or similar electronic patient administration system
- Use of Microsoft Office packages/computer literate
- Track record of excellent customer care skills - face to face, by phone and in writing
- Ability to prioritise own workload and keep deadlines, using own initiative
- Accuracy in entering, maintaining and analysing data on electronic systems
Other
Essential
- Understanding of the Data Protection Act
Desirable
- Desire to learn, develop and expand within the role
- Further training or qualifications related to administration or computer an advantage
Personal Qualities
Essential
- Able to effectively manage challenging/conflict situations
- Works well within an admin team to deliver quality service to patients and staff
- Demonstrates a 'can do' approach and is able to show initiative in problem solving
- Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- Educated to A level or equivalent
- Good standard of written and spoken English
Experience
Essential
- Awareness of NHS targets with respect to waiting times
- Experience working within a clinical/multi-disciplinary team
Desirable
- Admissions and waiting list management
- Previous NHS experience in administration
- Dealing with complaints
Skills and aptitudes
Essential
- Experience of working with EPR or similar electronic patient administration system
- Use of Microsoft Office packages/computer literate
- Track record of excellent customer care skills - face to face, by phone and in writing
- Ability to prioritise own workload and keep deadlines, using own initiative
- Accuracy in entering, maintaining and analysing data on electronic systems
Other
Essential
- Understanding of the Data Protection Act
Desirable
- Desire to learn, develop and expand within the role
- Further training or qualifications related to administration or computer an advantage
Personal Qualities
Essential
- Able to effectively manage challenging/conflict situations
- Works well within an admin team to deliver quality service to patients and staff
- Demonstrates a 'can do' approach and is able to show initiative in problem solving
- Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
