Job summary
The CRS Back Office/Application Support Team Lead will hold responsibility for managing the day to day activities of the Digital Services Clinical Applications Support Team, with the main responsibility being to support and manage all local configuration items for all Clinical Applications within the remit of Digital Services, this includes Oracle Cerner EPR.
Main duties of the job
Duties will include ensuring the Team are meeting required Service Level Agreements, resolving reported issues and actioning requests for additions or changes to local configuration, which will include testing the changes, creating relevant documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and to support the day-to-day IT requirements of the Royal Free London Group.
Provide 2nd and 3rd line Application support to end users via tickets raised through the Trusts IT Service Desk, covering regular and complex issues for all Clinical Applications, ensuring trends in Service Desk tickets are identified & dealt with a the point of origin, if required logging with external suppliers and escalating when necessary.
The Team Lead position will required to lead on behalf of the CRS Back Office/Application Support Team, attending working parties, working with Trust staff at all levels, including external NHS organisations, GP practices and third party suppliers covering BAU support and required project activities for all supported Clinical Applications.
Ensure representation for the Team is in place for all Change Boards, Development Request reviews, all Oracle Cerner partnership meetings/reviews and reviews with other Clinical Application providers.
About us
The post holder will offer World Class Care to service users, staff, colleagues, and patients alike so that everyone at the Royal Free can feel:
- Always welcomed.
- Confident because due to clear communication always
- All staff must be ensured that they are respected.
- Reassured that any issues they have reported is being dealt with in a professional manner.
You will be working within the Digital Services Patient Support Group, System Administration under the management of the Head of the Systems Administration Group, where you will work with your colleagues in the Clinical Applications Support Group, all Digital Services Teams and all Trust Services.
Job description
Job responsibilities
Please refer to the attached Job Descriptions for full details of the position of Team Lead for the Clinical Application Support Team.
Job description
Job responsibilities
Please refer to the attached Job Descriptions for full details of the position of Team Lead for the Clinical Application Support Team.
Person Specification
Education & professional Qualifications
Essential
- Educated to degree level or equivalent experience
Experience
Essential
- Demonstratable experience of working within the NHS
- Practical experience working & leading within a CRS Back Office Support environment
- Experience of working, supporting and configuring within a Oracle Cerner Applications.
- Experience of working on and supporting project activities
Desirable
- Demonstratable experience working in a 2nd/3rd line support role supporting Clinical Applications
- Team management experience
Skills and aptitudes
Essential
- Excellent verbal and written communication skills
- Good customer care skills and customer focused approach
- Ability to prioritise and work to deadlines
Personal Qualities & attributes
Essential
- Ability to work as part of a team.
- Ability to work using own initiative
- Flexible and positive attitude towards work
Others
Essential
- Able to work between sites
- Ability to work under pressure
- Ability to deal with irate/upset users' members of staff and with difficult situations
Person Specification
Education & professional Qualifications
Essential
- Educated to degree level or equivalent experience
Experience
Essential
- Demonstratable experience of working within the NHS
- Practical experience working & leading within a CRS Back Office Support environment
- Experience of working, supporting and configuring within a Oracle Cerner Applications.
- Experience of working on and supporting project activities
Desirable
- Demonstratable experience working in a 2nd/3rd line support role supporting Clinical Applications
- Team management experience
Skills and aptitudes
Essential
- Excellent verbal and written communication skills
- Good customer care skills and customer focused approach
- Ability to prioritise and work to deadlines
Personal Qualities & attributes
Essential
- Ability to work as part of a team.
- Ability to work using own initiative
- Flexible and positive attitude towards work
Others
Essential
- Able to work between sites
- Ability to work under pressure
- Ability to deal with irate/upset users' members of staff and with difficult situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
