Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Please do not re-apply for this role if you have previously applied within the last 6 months
Main duties of the job
This is an exciting time to be working at the Royal Free London NHS Foundation Trust one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
We are looking for Waiting List Coordinators to support the central admissions service at the Enfield Civic Centre.
** Please note currently these posts require some level of shift work for more details please contact the department **
RFL welcomes all applicants who meet the person specification of the job description, to apply for this vacancy.
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Please note this job role is full time Monday - Friday.All applications that do not have full details, will be disregarded.Previous applicants need not apply.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
Desirable
Experience
Essential
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
Desirable
- Substantial experience in a similar role within an admissions office in the NHS
- In depth knowledge of NHS PAS or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of best practice in customer service environments
Skills and aptitudes
Essential
- Good working knowledge of IT applications (Word, Excel, E-Mail)
- Excellent customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal and diplomacy skills
- Ability to deal with and manage conflict
- High level orgnaisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
Desirable
Experience
Essential
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
Desirable
- Substantial experience in a similar role within an admissions office in the NHS
- In depth knowledge of NHS PAS or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of best practice in customer service environments
Skills and aptitudes
Essential
- Good working knowledge of IT applications (Word, Excel, E-Mail)
- Excellent customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal and diplomacy skills
- Ability to deal with and manage conflict
- High level orgnaisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
