Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
- Manage the day to day work of the administrative team.
- Ensure that the administrative team adhere to Trust policies and standard operating procedures at all times, highlighting to senior management any situations where this is not achievable.
- Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.
- Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with HR and payroll.
- Ensure an equitable allocation and distribution of workload across all teams, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.
- Manage the recruitment process for the appointment of new staff with support from the senior operations manager.
- Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
- Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (SDRs) according to Trust Policy and team meetings.
- With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
Experience
Essential
- To demonstrate a significant level of management in a customer service environment
- Previous experience of line managing staff in a customer service/patient facing environment
- To demonstrate evidence of service improvement
Skills and aptitudes
Essential
- Ability to manage performance/capability/ sickness
- High level of organisational skills and ability to manage allocation of workload across individuals
- Flexible / adaptable
- Computer literate and experienced in using MS Office packages.
- Focused on leading an empowered team.
- Demonstrate the skills to continually improve the service
- Deal effectively with any service specific issues that arise
- Ability to deal with complaints in an appropriate manner.
- To implement new ways of working and document standard operating procedures
- Ability to balance individual needs against service needs/delivery.
- Ability to present information to an individual or group as appropriate.
- In depth knowledge of NHS PAS and EPR or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
- Understanding of Trust's data quality requirements
- Target setting and performance monitoring
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
Experience
Essential
- To demonstrate a significant level of management in a customer service environment
- Previous experience of line managing staff in a customer service/patient facing environment
- To demonstrate evidence of service improvement
Skills and aptitudes
Essential
- Ability to manage performance/capability/ sickness
- High level of organisational skills and ability to manage allocation of workload across individuals
- Flexible / adaptable
- Computer literate and experienced in using MS Office packages.
- Focused on leading an empowered team.
- Demonstrate the skills to continually improve the service
- Deal effectively with any service specific issues that arise
- Ability to deal with complaints in an appropriate manner.
- To implement new ways of working and document standard operating procedures
- Ability to balance individual needs against service needs/delivery.
- Ability to present information to an individual or group as appropriate.
- In depth knowledge of NHS PAS and EPR or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
- Understanding of Trust's data quality requirements
- Target setting and performance monitoring
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
