Job summary
This role is for an experienced operational leader seeking a position beyond that of a usual NHS management role. The individual will be an astute leader who possesses significant understanding of, and ability to, apply operational management alongside impeccable customer service provision in a commercial environment.
The Associate Director of Operations will be an integral part of the PPU board as the subject matter expert for operational management and will report to the Managing Director. We work hard to achieve great things, because we believe you get out what you put in.
Main duties of the job
Full details of the job and responsibilities of this role are in the job description attached to this advertisement.
The postholder will proactively set, transform and implement the operational strategy for the PPU always employing lateral thinking to ensure flawless business continuity. An inherent understanding that customers should experience a seamless journey must underpin all activity, which will subsequently translate into a healthy financial position with maximised contributions and profitability.
The role will require an individual who is able to make strategic leadership decisions regarding operational aspects within the unit. They must constantly and constructively challenge 'the way things are done', taking an innovative approach which sets the RFL NHS PPU apart from competitors, giving the business unit an operational edge.
The postholder will be a natural networker, able to work with others across departments, specialties and geographical locations to negotiate access to finite capacity resources, maximising their value to the greatest extent for all involved. A continuous improvement mindset must be employed so that the status quo is always reviewed with critical thinking.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. The Royal Free London NHS FT believes in developing talent so the successful individual will be supported with any relevant training and mentorship necessary for success in the role. We are seeking an astute, talented leader so if this sounds like you and you are looking for a position where you are valued, developed and constructively challenged every day, then don't miss out on this opportunity.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description. This role will form an integral part of the PPU senior leadership board and will play a vital role in the financial sustainability of the Royal Free London NHS FT.
Job description
Job responsibilities
Full details of the job and responsibilities of this role are in the job description. This role will form an integral part of the PPU senior leadership board and will play a vital role in the financial sustainability of the Royal Free London NHS FT.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualification
Essential
- Degree or equivalent level of experience
- Evidence of continuing personal development
- MBA qualification
Desirable
- Post graduate management qualification
Experience
Essential
- Significant business-related operational management experience, ideally in the private or service sector
- Staff management & leadership of a team
- Working in a politically charged environment where influence is more important than control
- Leading and managing complex change within a complex environment
- Strategic planning and project management
- Managing large and complex budgets
- Demonstrable ability to write complex business cases with multiple variables
- Devising and managing adherence to KPIs
Desirable
- Delivery of large customer care improvement programmes
- Private healthcare administrative operations experience
- Billing and credit control experience
- Experience of NHS Overseas Visitors finance
Skills and knowledge
Essential
- Able to articulate and deliver a strong operational model in relation to customer administration and financial controlAble to articulate and deliver a strong operational model in relation to customer administration and financial control
- Ability to deliver to strict deadlines and within resources
- Strong grip of data quality and quality control incl. KPIs
- Expert communication skills
- Demonstrated advanced ability influencing and negotiating
- Partnership & collaborative working ability with internal and external stakeholders
- Ability to achieve effective team-working within the division and across divisions
- Understanding of clinical governance and risk
- Highly numerate, literate, analytical and able to use business intelligence effectively
Desirable
- Knowledge of Overseas Visitors and NHS PPU financial systems
Aptitudes and personal characteristics
Essential
- Inquisitive and constructively critical
- Strategic thinker
- Customer-focused with a human approach to decision-making
- A continuous improvement approach to all work practices
- Driven to succeed and exceed expectations
- Optimistic and positive
- Gregarious, affable and amiable
- Expert listener who is always consciously present
- Able to work under pressure, flexibly in a dynamic environment
- Excellent role model for leadership (incl. healthy work/life balance)
- Resilient
- Ability to provide and accept constructive criticism
- Organised with an impeccable attention to detail
- Self-aware & reflective
- Confident in dealing with difficult customers
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualification
Essential
- Degree or equivalent level of experience
- Evidence of continuing personal development
- MBA qualification
Desirable
- Post graduate management qualification
Experience
Essential
- Significant business-related operational management experience, ideally in the private or service sector
- Staff management & leadership of a team
- Working in a politically charged environment where influence is more important than control
- Leading and managing complex change within a complex environment
- Strategic planning and project management
- Managing large and complex budgets
- Demonstrable ability to write complex business cases with multiple variables
- Devising and managing adherence to KPIs
Desirable
- Delivery of large customer care improvement programmes
- Private healthcare administrative operations experience
- Billing and credit control experience
- Experience of NHS Overseas Visitors finance
Skills and knowledge
Essential
- Able to articulate and deliver a strong operational model in relation to customer administration and financial controlAble to articulate and deliver a strong operational model in relation to customer administration and financial control
- Ability to deliver to strict deadlines and within resources
- Strong grip of data quality and quality control incl. KPIs
- Expert communication skills
- Demonstrated advanced ability influencing and negotiating
- Partnership & collaborative working ability with internal and external stakeholders
- Ability to achieve effective team-working within the division and across divisions
- Understanding of clinical governance and risk
- Highly numerate, literate, analytical and able to use business intelligence effectively
Desirable
- Knowledge of Overseas Visitors and NHS PPU financial systems
Aptitudes and personal characteristics
Essential
- Inquisitive and constructively critical
- Strategic thinker
- Customer-focused with a human approach to decision-making
- A continuous improvement approach to all work practices
- Driven to succeed and exceed expectations
- Optimistic and positive
- Gregarious, affable and amiable
- Expert listener who is always consciously present
- Able to work under pressure, flexibly in a dynamic environment
- Excellent role model for leadership (incl. healthy work/life balance)
- Resilient
- Ability to provide and accept constructive criticism
- Organised with an impeccable attention to detail
- Self-aware & reflective
- Confident in dealing with difficult customers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
