Job summary
The Royal Free London NHS Foundation Trust
Band 5 Clinical Pathway Manager
We are looking for a full-time (37.5hrs per week) Clinical Pathway Manager to join our Nephrology & Renal Department at Royal Free and Barnet.
You will be responsible for leading the Administrators for the smooth running of the patient's journey from referral to discharge.
Base site: Royal Free Hospital
Monday to Friday - Onsite only
0900-1700
Main duties of the job
The Nephrology & Renal Department is a busy and often challenging environment, we work together to deliver an excellent service at all times.
The post holder will be joining a large friendly team, which includes administrative staff, clinical staff, management, and operational staff.
We are looking for a confident and enthusiastic individual to undertake this unique and exciting vacancy. Duties are varied and the nature of the work of the department means that each day is different, but the main responsibilities for the post holders involve leading the administrative and clerical teams, to be prepared to provide administrative and managerial support as requested. To work alongside Clinicians and Operational Team to maintain the smooth running of the whole service. To be prepared to actively participate in service improvement / development initiatives as required. We are looking for someone who works well under pressure and enjoys working with people. We are also looking for someone who has excellent communication and customer care skills and has the ability to organise and prioritise their workload. It is essential that the post holder has IT skills and knowledge of the hospital PAS, EPR, EMIS, LUNA and Dictate IT systems would be desirable.
Working hours for this post are full time 37.5 hours per week
9am to 5pm - Monday to Friday onsite Royal Free (Base site) & Barnet
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A& E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.
The Royal Free London NHS Foundation Trust is one of the largest and busiest in London with a well-established national and international reputation for clinical excellence and world class care.
Job description
Job responsibilities
The post holder will lead a team of Patient Navigators, Clinical Team PAs, Clinical Pathway Administrators (Secretaries) and Ward Administrators; and be responsible for the smooth running of the nephrology, transplantation and renal services by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
The post holder is responsible for some key performance indicators.
Job description
Job responsibilities
The post holder will lead a team of Patient Navigators, Clinical Team PAs, Clinical Pathway Administrators (Secretaries) and Ward Administrators; and be responsible for the smooth running of the nephrology, transplantation and renal services by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
The post holder is responsible for some key performance indicators.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
