Job summary
The Royal Free London NHS Foundation Trust
Band 5 Clinical Pathway Manager
The Ears, nose and throat and Audiology directorate is looking for an enthusiastic and reliable Clinical Pathway Manager.
Main duties of the job
The Ears, nose and throat and Audiology department is a busy and often challenging environment, we work together to deliver an excellent service at all times.
The post holder will be part of a cross-Trust friendly team, which includes administrative staff, clinical staff, management, and operational staff.
We are looking for a confident and enthusiastic individual to undertake this unique and exciting vacancy. The main responsibilities for the post include leading the administrative and clerical teams, to be prepared to provide administrative and managerial support as requested. To work alongside Clinicians and Operational Team to maintain the smooth running of the whole service. To be prepared to actively participate in service improvement / development initiatives as required. We are looking for someone who works well under pressure and enjoys working with people. We are also looking for someone who has excellent communication and customer care skills, and has the ability to organise and prioritise their workload. It is essential that the post holder has IT skills and knowledge of the hospital EPR and Dictate IT systems would be desirable.
This post will look after staff based at Barnet Hospital and Chase Farm Hospital. The post holder would be expected to visit each site but the base site of this post could be flexible.
Role will include cross cover for counterpart at the Royal Free.
Full time post 37.5 hours per week - Monday to Friday onsite.
About us
The Royal Free London NHS Foundation Trust is one of the largest and busiest in London with a well-established national and international reputation for clinical excellence and world class care.
Job description
Job responsibilities
The post holder will lead a team of Clinical Pathway Navigators and administrators and be responsible for the smooth running of the service by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Job description
Job responsibilities
The post holder will lead a team of Clinical Pathway Navigators and administrators and be responsible for the smooth running of the service by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Courses / further study attended to demonstrate evidence of personal development.
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Courses / further study attended to demonstrate evidence of personal development.
- Knowledge of Cerner
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
- Previous administrative and organisational
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
