Job summary
The Royal Free London (RFL) NHS Foundation Trust has set out four governing objectives, all of which are partly enabled through embedding continuous improvement across the organisatiion. The RFL Quality Improvement (QI) team has set out a mission 'To inspire and empower staff and patients, to use the QI mindset, method and tools to improve their experiences and outcomes'.Core members of the QI Team and the associated QI Faculty carry out the following activities to support achievement of that mission: engaging and inspiring colleagues to pursue improvement work; building capability and capacity at RFL to deliver improvement work; supporting improvement work across the organisation and leading high-priority improvement projects and programmes.The Senior Improvement Advisor (SIA) is a key member of the Core QI team and provides input to all of the activities described above. The role may be allocated to mainly support a particular business unit for an agreed time period and will also be expected to support group-wide activities and programmes, alongside other members of the Core QI Team.The postholder will work with colleagues in the Core QI team, site executive leads, group executives and leads in RFL partner organisations to deliver the mission and activities described above.
Main duties of the job
Key accountabilities:
o Champion, inspire and lead the development of a culture where improvement is a core component of every member of staff's daily routine.o Promote world class care and work in a way that is patient-centred, involves service users, responds positively to feedback and promotes learning and continuous improvement.o Responsible for QI staff management, financial budget and resources for the designated business unit.o Supervise quality improvement coaches, practitioners and other staff enabling or sponsoring QI activity at the designated business unit or across the group.o Develop and maintain effective working relationships with a wide range of stakeholders, including senior stakeholders, across the RFL group and our partners beyond the organisation.o Contribute to the design and delivery of improvement capability programmes in line with group and site requirements - and to lead on particular components, as required.o
About us
This role will require: strong experience applying the improvement method adopted by RFL (Model for Improvement) and the tools we use to implement it; proficiency championing the mindset and behaviours that support continuous improvement; proven project management skills; and excellent stakeholder engagement skills. All of which, allied to our role-modelling and advocating our values, will enable the post-holder to thrive in the role and help their colleagues across the organisation to improve what matters most to them.
Job description
Job responsibilities
Contribute to the development and maintenance of a standard set of high quality tools and processes to support improvement work across the group and to lead on particular components, as required. Contribute to the development and implementation of systems and processes for tracking, reporting and performance-managing site-based and organisation-wide QI work and to lead on that for a designated business unit. Improvement Advisor for QI projects of significant organisational priority for a designated business unit and for the whole group, as required. Work with designated business unit executive leadership to lead and provide support to improvement activity at that business unit. Where possible, develop and support delivery of revenue-generating activity from beyond (or within) the RFL group.
Job description
Job responsibilities
Contribute to the development and maintenance of a standard set of high quality tools and processes to support improvement work across the group and to lead on particular components, as required. Contribute to the development and implementation of systems and processes for tracking, reporting and performance-managing site-based and organisation-wide QI work and to lead on that for a designated business unit. Improvement Advisor for QI projects of significant organisational priority for a designated business unit and for the whole group, as required. Work with designated business unit executive leadership to lead and provide support to improvement activity at that business unit. Where possible, develop and support delivery of revenue-generating activity from beyond (or within) the RFL group.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Management qualification or equivalent experience
- Further specialist training in healthcare improvement
- Evidence of continuing professional development
Desirable
- Clinical qualification
- Adult teaching qualification
Experience
Essential
- Substantial experience in the application of improvement science within a healthcare setting
- Significant experience in advising and supporting improvement work
- Significant experience leading change within a complex environment
- Experience in coaching or mentoring other members of staff
Desirable
- Experience leading an organisational level programme of strategic importance
- Experience in working in partnership with external organisations
Skills and knowledge
Essential
- Deep and broad knowledge of change management within healthcare
- Knowledge of behaviour, culture and culture change
- Effective communicator with diverse audiences, across disciplines and bandings, and also with volunteers, patients and carers
- Demonstrates excellent listening, influencing and negotiation skills
- Detailed understanding of the NHS and key policy issues which affect quality, value, improvement and performance
- Project management experience and skills
- Numerate, IT literate, analytical and able to use business intelligence effectively
Personal Qualities & attributes
Essential
- Able to lead and work in an environment with complex stakeholder needs, multiple (and often competing) priorities and resource constraints
- Able to communicate with different stakeholders in ways that meet their needs
- Able to understand resistance to change and implement effective approaches to work effectively in those circumstances
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Management qualification or equivalent experience
- Further specialist training in healthcare improvement
- Evidence of continuing professional development
Desirable
- Clinical qualification
- Adult teaching qualification
Experience
Essential
- Substantial experience in the application of improvement science within a healthcare setting
- Significant experience in advising and supporting improvement work
- Significant experience leading change within a complex environment
- Experience in coaching or mentoring other members of staff
Desirable
- Experience leading an organisational level programme of strategic importance
- Experience in working in partnership with external organisations
Skills and knowledge
Essential
- Deep and broad knowledge of change management within healthcare
- Knowledge of behaviour, culture and culture change
- Effective communicator with diverse audiences, across disciplines and bandings, and also with volunteers, patients and carers
- Demonstrates excellent listening, influencing and negotiation skills
- Detailed understanding of the NHS and key policy issues which affect quality, value, improvement and performance
- Project management experience and skills
- Numerate, IT literate, analytical and able to use business intelligence effectively
Personal Qualities & attributes
Essential
- Able to lead and work in an environment with complex stakeholder needs, multiple (and often competing) priorities and resource constraints
- Able to communicate with different stakeholders in ways that meet their needs
- Able to understand resistance to change and implement effective approaches to work effectively in those circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
