Band 8a Assistant Operations Manager - Gastroenterology and Endoscopy

Job description

Job responsibilities

1. Key Working Relationships Operations Manager Directorate management team, including Operations Manager, Clinical Director and Matrons Clinical Service Leads for directorate and the service multi-professional teams. Risk and Complaints Managers Medical secretaries, ward clerks and other administrative support teams within the service / directorate Admissions team Outpatient appointment centre. Information department including the central validation team. Divisional Human Resources Business Partner, Associate Human Resource Business Partner, medical staffing managers and divisional recruitment team. Divisional Finance Analyst, Directorate Accountant and department staff. Clinical coding department.2. Royal Free World Class Values The post holder will provide World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:

* Welcome all the time

* Confident because we are clearly communicating

* Respected and cared for

* Reassured that they are always in safe hands

The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services. The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary.3. Furthering the Trusts Governing Objectives The post holder is required at all times you are required to promote the Royal Free London NHS Foundation Trusts (RFL) five governing objectives and participate in achieving relevant aspects of the Five Year Plan.- Excellent outcomes for patients- Excellent experience for our patients, staff and GPs- Excellent value

- Full compliance- A strong organisation The post holders role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.4. Service Delivery, Service Improvement and Excellent Outcomes for Patients Support the operations manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications Identify areas of service improvement and opportunities. Support Operations Manager in developing Quality Innovation Productivity Prevention (QIPP) in the directorate.5. Performance Management Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones. Work across the division to ensure that the emergency access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences. Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust. Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. Participate in monitoring and maintaining compliance with relevant CQC standards.6. Communication Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. Provides complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets.7. Staff Management To manage administration and support staff employed within service / directorate4/10 Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department. Ensure appraisal is carried out for all staff and training needs are identified with resources. Manage mandatory training levels and ensure that service records are kept up to date. Be responsible for managing absence rates within the staff group. Ensure optimal use of staffing resources and review workforce requirements as required. Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. Ensure that all staff are working to maintain a healthy and safe working environment. As required, lead on investigations within their own division and support Human Resources to provide independent investigations into complex Human Resource matters in other areas within the Trust. Support medical staff colleagues on recruitment of temporary and permanent medical staff Support the division to implement the staff survey action plan working with the OD Consultant, to raise the profile of the staff survey throughout your directorates to ensure compliance with national targets and genuine improvements in working lives based on local evidence.8. Patient Flow and Bed Management Work with clinical colleagues and the site management team to facilitate effective bed management including prioritising admissions, facilitating timely discharge, and escalating delays in discharge. Participate in the divisional sit rep and cross organisational information gathering and submission and attend bed meetings as required. Liaise with external organisations when delays identified with transfers to other hospitals.9. Excellent Experience for our patients, staff and GPs Support the promotion of World Class care culture and work in a way that is patient- centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services. Support the development of the divisional action plan to ensure that there is an effective communication cascade5/10 Ensure all departmental staff groups are involved in the development and implementation of the QIPP programme and other planned changes Ensure that changes to services are fully communicated both within the organisation with staff and patients and with external partners, including GPs, Commissioners. Support the development of the patient experience working group as part of the QIPP programme10. Business Planning and Management To actively promote and protect the business interests of the Royal Free London NHS Foundation Trust with other healthcare organisations and agencies. To plan, organise and arrange activities to link with the overall directorate strategy. Involved in the development of future policies and planning developments for the directorate. Oversee future departmental policies and planning developments for the directorate. To support service review and development as required. This will involve process mapping/review, patient and staff involvement in re-engineering, change in practice, skill-mix review, changes in roles and responsibilities.11. Financial Budgetary Management Be accountable to the Divisional Board for financial performance relating to delegated budgets and the QIPP programme Be responsible for budget setting and effectively working within resource constraints. Develop the use of patient level costing and service line reporting to support and inform financial management Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process. Oversee financial and activity modelling projects as required in order to complete or contribute to the development of service business cases Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process.12. Information Management In conjunction with the Divisional Information Partner ensure that all service entities within the management portfolio are provided with high-quality, well-presented and relevant data reports supporting services in understanding operational efficiency, performance against national and local targets, activity and financial performance, and service size, configuration and potential for growth.6/1013. Quality and Governance Participate in monitoring and maintaining compliance with relevant CQC standards. In conjunction with the Operations Manager, take part in the development of the annual Quality Innovation Productivity Prevention Programme working on activities to implement it as required. Contribute to the achievement of CQUINs relevant to the directorate Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints Promote the corporate and clinical governance frameworks within the directorate14. Represent the Operations Manager To represent the Operations Manager or other senior managers as required

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Qualifications

Essential

• 1 st degree or equivalent
• Management qualification
• Evidence of continuing personal development

Desirable

• Post graduate qualification

Experience

Essential

• Significant senior operational management experience, in the NHS or equivalent
• Staff management & leadership of a large MDT
• Leading and managing change within a complex environment
• Strategic planning and project management
• Managing large and complex budgets

Skills and Knowledge

Essential

• Ability to deliver to deadlines and within resources.
• Advanced communication skills
• Demonstrate advanced influencing and negotiation skills
• Broad understanding of the NHS and key policy issues which effect performance
• Partnership & collaborative working with internal and external stakeholders
• Ability to achieve effective team working within the division and across divisions
• Understanding of clinical governance and risk
• Numerate, IT literate, analytical and able to use business intelligence effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

Hampstead

NW3 2QG

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)