Job summary
The Royal Free Private Patients Unit is a fast paced, rapidly changing environment. PPU has increased its in-patient and theatre capacity as well as opened a second unit in High Barnet; Hadley Wood Hospital. The trust has increased PPU's financial target as a percentage of the overall trust's aggregate annual revenue; relevantly to PPU's increased capacity and extended footprint.
The post holder will be a member of the PPU Business Development, Sales and Marketing Team UK. Reporting to the PPU Enquiries and Sales Officer and accountable to the Business Development, Sales and Marketing Manager UK, the post holder will be a team member of the central PPU Enquiries and Sales Office's team.
Main duties of the job
Reporting to the Private Patients Unit Sales & Enquiries Officer, working a variable rota that runs Saturdays to Mondays from 7am to 8pm you will be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by the unit via all available mediums maximising the return on investment on the unit's digital e-marketing, communications and business development initiatives continuously working towards maximising leads' conversion, efficiently utilising all available facility resources.You will engage with patients, consultants and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service. You will be responsible for covering for the Private Patients Administration Coordinator- Inpatients/Outpatients while on annual leave. An impeccable telephone and email manner and confidence in dealing and liaising with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.You will have a working knowledge of patient administration systems (Compucare, Cerner, EPR, CRIS, IRRIS) and Microsoft Office.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Qualificaitons
Essential
- Relevant degree or equivalent experience..
- oStrong working knowledge and professional proficiency in the use of; Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet
Desirable
- oCourses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology
Experience
Essential
- Experience in working in a front of house customer facing, sales driven call centre or sales teams in the private healthcare sector
- Experience in working within return on investment led sales oriented services/teams
- Experience of managing and prioritising own workload, working to deadlines and working under pressure
- Experience and proven record of successful interaction and liaison with all levels of staff
- Substantial experience of dealing with the public
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
Desirable
- oPrevious work experience in a healthcare setting, preferably the Private Sector.
Personal Qualities
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
- Ability to learn and assimilate information quickly
- Highly numerate and Comfortable discussing payment requirements with payers
Values
Essential
- Demonstrable ability to meet the Trust Values
Skills
Essential
- Excellent written and verbal communication skills
- Excellent organisational s kills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
- Ability to learn and assimilate information quickly
- Highly numerate and Comfortable discussing payment requirements with payers
- IT competent user of appropriate systems; Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet Cerner Compucare IRRIS CRIS PACS EPR EDRM
- Excellent customer service skills
- Ability to deal with and manage conflict
- High level orgnaisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Person Specification
Qualificaitons
Essential
- Relevant degree or equivalent experience..
- oStrong working knowledge and professional proficiency in the use of; Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet
Desirable
- oCourses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology
Experience
Essential
- Experience in working in a front of house customer facing, sales driven call centre or sales teams in the private healthcare sector
- Experience in working within return on investment led sales oriented services/teams
- Experience of managing and prioritising own workload, working to deadlines and working under pressure
- Experience and proven record of successful interaction and liaison with all levels of staff
- Substantial experience of dealing with the public
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
Desirable
- oPrevious work experience in a healthcare setting, preferably the Private Sector.
Personal Qualities
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
- Ability to learn and assimilate information quickly
- Highly numerate and Comfortable discussing payment requirements with payers
Values
Essential
- Demonstrable ability to meet the Trust Values
Skills
Essential
- Excellent written and verbal communication skills
- Excellent organisational s kills with meticulous attention to detail
- Ability to take complex information and disseminate and cascade to staff and patients
- Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
- Ability to learn and assimilate information quickly
- Highly numerate and Comfortable discussing payment requirements with payers
- IT competent user of appropriate systems; Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet Cerner Compucare IRRIS CRIS PACS EPR EDRM
- Excellent customer service skills
- Ability to deal with and manage conflict
- High level orgnaisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
