Job summary
This is an exciting opportunity to be part of the Katherine Dormandy Haemophilia and Thrombosis Centre (KDHT), based at the Royal Free Hospital, leading a team of Patient Navigators, Clinical Team PAs or Clinical Pathway Administrators and be responsible for the smooth running of the patient journey from referral to discharge from Trust care by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
This involves developing strong working relationships and working closely with navigators, clinical pathway administrators and clinical team PAs within their team and other managers, all key members of the multi-disciplinary team within primary and secondary care and service users relating to the service specialty they cover to ensure all patients receive a consistent and effective service. This includes working with consultants, medical, nursing and therapy teams, divisional and operational managers, central appointment office, ward administrators, diagnostic and imaging departments, external agencies e.g. GPs, other hospitals, social services, police etc.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of line managing staff, working with various staff groups and excellent communication skills.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Royal Free World Class ValuesThe post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:
Welcome all of the time.
Confident because we are clearly communicatingRespected and cared for
Reassured that they are always in safe hands
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class ? Demonstrable ability to meet the Trust Values E A/I Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- Knowledge of medical terminology.
- English and Math at GCSE level or equivalent.
- Courses / further study attended to demonstrate evidence of personal development.
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
- Knowledge of Cerner
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Undergraduate degree
- Customer Services attendance certificate
- C o u r s e s / further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to maintain excellent communication channels and good customer services
- Ability to work without direct supervision
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Person Specification
Royal Free World Class ? Demonstrable ability to meet the Trust Values E A/I Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- Diploma level qualification or equivalent experience.
- Knowledge of medical terminology.
- English and Math at GCSE level or equivalent.
- Courses / further study attended to demonstrate evidence of personal development.
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
- Knowledge of Cerner
Desirable
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Undergraduate degree
- Customer Services attendance certificate
- C o u r s e s / further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to maintain excellent communication channels and good customer services
- Ability to work without direct supervision
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
