Job summary
There is an excellent opportunity for an experienced digital professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management, optimisation, and availability of clinical/non-clinical systems and these used to support the trusts infrastructure that include but not limited to, server patch management, PAM, MFA, Antivirus, Citrix to support remote working and Citrix NetScaler for load balancing applications reporting and escalating to the Principal Systems Specialist.
Main duties of the job
The Senior Engineer will be responsible for the operational maintenance, optimisation, and availability of all the infrastructure technologies managed by the Datacentre team either on physical or on the converged VxBlock platform and the virtual platform hosted by the trust. Where required provide guidance for continued service improvements.
The role is centred around you to be a subject matter expert in the operational management of all clinical/non-clinical systems and the trusts infrastructure systems that include but not limited to, server patch management, PAM, MFA, Antivirus, Citrix to support remote working and Citrix NetScaler for load balancing applications reporting and escalating to the Principal Systems Specialist.
The ideal candidate will have expert technical knowledge of the following:
- Experience of Microsoft Windows Server versions including Linux versions.
- Working experience of VMware vSphere and its components; ESXi and vCentre, VMFS, storage vMotion, HA, DRS, Fault Tolerance
- Experience of working with monitoring tools to include VMware vRealize Operations Manager (vROPs) or similar solutions.
- Active Directory Services experience to include ADDS, ADCS, DNS, DFS, group policies and LDAP/LDAPS.
- Experience of administering Citrix technologies is desirable to support remote working and experience in using Citrix ADC for load balancing applications.
About us
Datacentre team provides support for three main hospitals that Royal Free London NHS Foundation Trust operates in North London: Barnet Hospital, Chase Farm Hospital and Royal Free Hospital plus numerous satellite sites. The team manages three Datacentres which host more than 700 virtual servers, secure storage, backup service, and use the latest replication and security technologies. The trust also has both private and public cloud-based storage and compute facilities.
The Senior engineers shall be part of a new team made up of four principle subject matter experts under these specialisms: Compute/Storage/Systems/Databases and eight engineers. The engineers will collectively be responsible for the operational management of the infrastructure and will be a subject matter expert in one of the specialisms.
Job description
Job responsibilities
Work towards being a subject matter expert on all clinical/non-clinical systems and the trusts infrastructure systems to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice.
Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the Principal Specialists
Will be required to analyse infrastructure problem areas and exercise judgement to resolve technical issues identified through a range of communications methods like IT ServiceDesk, emails, or diagnostic monitoring alerts. This may involve collaboration with personnel from other Digital Services teams and from managed or external system providers.
Provide technical support to other Digital services colleagues, end users; trust and non-trust members: vendors and satellite sites to other NHS organisations.
Proactively monitor the environment by taking necessary interventions indicted by Alerts, Dashboards, and other tools to ensure SLAs, availability and uptime are maximised and align with business RPOs and RTOs.
Provide regular reports on the capacity and performance of the clinical/non-clinical systems and the trusts infrastructure systems to the Principal Systems Specialist for evaluation to ensure these are achieving expectations, identify any constraints or area of improvements.
Ability to organise own workload independently and make autonomous decisions. Must be able to plan, organise and manage complex tasks/projects adjusting priorities when required and be flexible.
Be well practiced in writing detailed technical documentation and ensure that all configuration documentation is maintained and current.
Research and keep up to date with new technologies to improve Digital services.
Be prepared to support planned and unplanned work out of normal working hours as and when necessary. This includes evenings and weekends to cause minimum disruption to the trust.
Will be required to work at any of the three main hospitals on a rota. You may also be required to travel to other office sites for group meetings.
The role will require the post holder to participate in the out of hours on-call rota providing support to key systems.
Job description
Job responsibilities
Work towards being a subject matter expert on all clinical/non-clinical systems and the trusts infrastructure systems to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice.
Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the Principal Specialists
Will be required to analyse infrastructure problem areas and exercise judgement to resolve technical issues identified through a range of communications methods like IT ServiceDesk, emails, or diagnostic monitoring alerts. This may involve collaboration with personnel from other Digital Services teams and from managed or external system providers.
Provide technical support to other Digital services colleagues, end users; trust and non-trust members: vendors and satellite sites to other NHS organisations.
Proactively monitor the environment by taking necessary interventions indicted by Alerts, Dashboards, and other tools to ensure SLAs, availability and uptime are maximised and align with business RPOs and RTOs.
Provide regular reports on the capacity and performance of the clinical/non-clinical systems and the trusts infrastructure systems to the Principal Systems Specialist for evaluation to ensure these are achieving expectations, identify any constraints or area of improvements.
Ability to organise own workload independently and make autonomous decisions. Must be able to plan, organise and manage complex tasks/projects adjusting priorities when required and be flexible.
Be well practiced in writing detailed technical documentation and ensure that all configuration documentation is maintained and current.
Research and keep up to date with new technologies to improve Digital services.
Be prepared to support planned and unplanned work out of normal working hours as and when necessary. This includes evenings and weekends to cause minimum disruption to the trust.
Will be required to work at any of the three main hospitals on a rota. You may also be required to travel to other office sites for group meetings.
The role will require the post holder to participate in the out of hours on-call rota providing support to key systems.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Educated to Masters level or equivalent experience.
Desirable
- ITIL4 Foundation - IT Service Management Certification
- MSCE accreditation
- VMWARE accreditation
Experience
Essential
- Management & facilitation of following ITIL 4 Framework - Availability management - Monitoring and event management - Capacity and performance management - Change control - Incident management - Monitoring and event management - Problem management - Service configuration management - Portfolio management - Supplier and Contracts management - Measurement and reporting - Major Incident Management - Continual improvement - Knowledge management
- Working knowledge of Windows Server Platform for all variants, alongside all essential roles, features and components (PowerShell, File Sharing, IIS, Print, Clustering (Windows, SQL))
- Working knowledge of Active Directory services (DNS, DFRSGPMC, ADFS, ADCS) and Access Control Management
- Working experience with VMWare vCentre version 6.5 onwards
Desirable
- Advanced PowerShell experience
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Educated to Masters level or equivalent experience.
Desirable
- ITIL4 Foundation - IT Service Management Certification
- MSCE accreditation
- VMWARE accreditation
Experience
Essential
- Management & facilitation of following ITIL 4 Framework - Availability management - Monitoring and event management - Capacity and performance management - Change control - Incident management - Monitoring and event management - Problem management - Service configuration management - Portfolio management - Supplier and Contracts management - Measurement and reporting - Major Incident Management - Continual improvement - Knowledge management
- Working knowledge of Windows Server Platform for all variants, alongside all essential roles, features and components (PowerShell, File Sharing, IIS, Print, Clustering (Windows, SQL))
- Working knowledge of Active Directory services (DNS, DFRSGPMC, ADFS, ADCS) and Access Control Management
- Working experience with VMWare vCentre version 6.5 onwards
Desirable
- Advanced PowerShell experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
