Job summary
We are looking to recruit an enthusiastic, motivated, friendly, and dynamic individual with experience of working within a busy fast-paced patient facing environment to come and join our team in the Planned Investigation and treatment Unit (PITU). You will need to have good communication skills, with the ability to organise and prioritise your own workload, excellent team working, and the drive and enthusiasm to continually develop both yourself and the service.This is a full-time substantive role, and the successful applicant will be required to work flexibly to support the unit and the other administrative colleagues within the service.
Main duties of the job
- To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of the unit.
- To work closely with nursing and medical staff to ensure that any issues in PITU are raised immediately to maintain an excellent level of service to patients.
- The post-holder will work as part of the Outpatient's team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning reception.
- To manage the booking of appointments for patients who required subsequent treatment as they leave the unit.
- The post-holder will perform general administrative duties such as admitting and discharging to the bedboard and checking patients in and out of their appointments.
- The post-holder will be in charge of preparing document packs for upcoming admissions.
- The post-holder will deal with incoming calls from patients and will also be in charge of appointment reminder calls.
- The post-holder will be required to cross-cover other Booking Co-Ordinators in case of Annual Leave or Sickness. Filing and recording on EDRM are tasks that could be included in this cover.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Good general education, including x 5 GCSEs grade "C" or above
Experience
Essential
- Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Desirable
- Knowledge / experience of Cerner
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Ability to successfully manage and resolve difficult situations
- Excellent organisational skills
- Experience of record keeping
- Experience of prioritising own workload in a highly pressured working environment
- A high degree of accuracy and attention to detail
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Good general education, including x 5 GCSEs grade "C" or above
Experience
Essential
- Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Desirable
- Knowledge / experience of Cerner
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Ability to successfully manage and resolve difficult situations
- Excellent organisational skills
- Experience of record keeping
- Experience of prioritising own workload in a highly pressured working environment
- A high degree of accuracy and attention to detail
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
