Job summary
We are looking for a Recruitment Services Officer in the projects and helpdesk team to support the NLPSS Shared Recruitment Shared Services Team to deliver a high level of customer service and expertise. You will be expected to work autonomously but also support all areas during busy peak periods.
The successful candidate will be required to demonstrate the Trust values and the responsibilities of the job description and person specification. You should preferably have recent experience of working within a busy office environment. We will also consider applicants with demonstrable transferable skills, if you do not have NHS or Recruitment experience.
You must be an excellent organiser with strong communication skills with a passion for customer service.
You will be based at The Enfield Civic Centre Site.
*If you have applied for a similar role previously and have been unsuccessful; we advise you to wait a minimum of 6 months before you re-apply. This will give you a chance to bridge the gaps in the skill set you require, for this role.
Please check both job description to ensure you are clear regarding the roles and responsibilities of each team. If you are successful you will be appointed to the role you are most suited to.
If you have applied for these roles within the last 6 months, please do not reapply again within the next 3 months.
Main duties of the job
The main duties for this role are described in detail in the job description and person specification document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.
About us
North London Partners Shared Services is a partnership between 10 NHS provider organisations within North Central London. These include large acute hospitals, teaching hospitals, specialist tertiary centres and mental health/community providers. The 10 provider organisations have a combined workforce of 43,000 staff and a combined turnover of £4.3 billion.
The 10 NHS Provider organisations are:
1. Barnet, Enfield and Haringey Mental Health NHS Trust
2. Camden and Islington NHS Foundation Trust
3. Great Ormond Street Hospital for Children NHS Foundation Trust
4. Moorfields Eye Hospital NHS Foundation Trust
5. North Middlesex University Hospital NHS Trust
6. Royal Free London NHS Foundation Trust
7. Royal National Orthopaedic Hospital NHS Trust.
8. Tavistock and Portman NHS Foundation Trust
9. University College London Hospitals NHS Foundation Trust
10. Whittington Health NHS Trust
One of the ten partners - Royal Free London NHS Foundation Trust - is additionally the lead employing organisation for trainees engaged on Health Education England (London and the South East) training programmes in general practice or public health.
North London Partners Shared Services are hosted by Royal Free London NHS Foundation Trust and all of the staff members working in shared services are employed by Royal Free London NHS Foundation Trust. Staff members who join North London Partners Shared Services from another NHS organisation enjoy continuity of NHS employment.
Job description
Job responsibilities
The post-holder will be required to work independently using initiative, and applying a high degree of confidentiality to all of their work. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.The post-holder will be required to carry out all HR Administration activities and process them in a timely and accurate manner to support our North Star vision of Excellent patient care, through an outstanding employee experience as well as being first point of contact for queries which come directly into the recruitment service. These will be resolved using FAQ data and escalated upwards when they fall outside of the resolutions they can provide ensuring that all escalated issues are tracked until they are resolved.The post holder is the first point of reference and as such must display a considerable degree of initiative and judgement and maintain a calm, friendly and efficient manner when dealing with service users.The post holder will provide a high quality, responsive, streamlined service to managers, employees, prospective candidates and all other service users accessing services through NLPSS; such duties include: Data Entry (Both numeric and non-numeric) into various systems Ensuring that Managers and Employees are provided an accurate and quality service. Ensuring that all administrative KPIs are adhered to. Working within the policies and procedures; ensuring that audit requirements are met at all times and deadlines are strictly adhered to. Appropriate application of data protection rules. Assisting the necessary shared services teams by delivering comprehensive administration support where needed. Assisting with the triaging and resolution of helpdesk calls received.The post-holder will use various systems including Electronic Staff records (ESR), Health Jobs UK (TRAC), and a call system to ensure that all communications are recorded and dealt with in timely manner.
Job description
Job responsibilities
The post-holder will be required to work independently using initiative, and applying a high degree of confidentiality to all of their work. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.The post-holder will be required to carry out all HR Administration activities and process them in a timely and accurate manner to support our North Star vision of Excellent patient care, through an outstanding employee experience as well as being first point of contact for queries which come directly into the recruitment service. These will be resolved using FAQ data and escalated upwards when they fall outside of the resolutions they can provide ensuring that all escalated issues are tracked until they are resolved.The post holder is the first point of reference and as such must display a considerable degree of initiative and judgement and maintain a calm, friendly and efficient manner when dealing with service users.The post holder will provide a high quality, responsive, streamlined service to managers, employees, prospective candidates and all other service users accessing services through NLPSS; such duties include: Data Entry (Both numeric and non-numeric) into various systems Ensuring that Managers and Employees are provided an accurate and quality service. Ensuring that all administrative KPIs are adhered to. Working within the policies and procedures; ensuring that audit requirements are met at all times and deadlines are strictly adhered to. Appropriate application of data protection rules. Assisting the necessary shared services teams by delivering comprehensive administration support where needed. Assisting with the triaging and resolution of helpdesk calls received.The post-holder will use various systems including Electronic Staff records (ESR), Health Jobs UK (TRAC), and a call system to ensure that all communications are recorded and dealt with in timely manner.
Person Specification
Essential
Essential
- Knowledge, training and experience in a range of HR procedures to Higher National diploma level qualification in a relevant subject or equivalent experience.
- Evidence of on-going commitment to continuing professional development.
- Relevant and significant clerical/administrative experience in a busy office.
- Experience of working within a customer focused environment.
- Experience of maintaining computer and manual records accurately.
- Experience of managing a varied workload, often under pressure.
- Ability to use Microsoft Office packages.
- Relevant knowledge of ESR systems and NHS Employers Employment check standards.
Desirable
- Completion of an intermediate level course in human resource management activity, or office systems or equivalent qualification.
- Experience of working within a high volume recruitment setting.
- Experience of working as a member of a team.
- Experience of working within the public sector or NHS.
- Knowledge of employment Procedures.
- Knowledge of employment legislation.
Person Specification
Essential
Essential
- Knowledge, training and experience in a range of HR procedures to Higher National diploma level qualification in a relevant subject or equivalent experience.
- Evidence of on-going commitment to continuing professional development.
- Relevant and significant clerical/administrative experience in a busy office.
- Experience of working within a customer focused environment.
- Experience of maintaining computer and manual records accurately.
- Experience of managing a varied workload, often under pressure.
- Ability to use Microsoft Office packages.
- Relevant knowledge of ESR systems and NHS Employers Employment check standards.
Desirable
- Completion of an intermediate level course in human resource management activity, or office systems or equivalent qualification.
- Experience of working within a high volume recruitment setting.
- Experience of working as a member of a team.
- Experience of working within the public sector or NHS.
- Knowledge of employment Procedures.
- Knowledge of employment legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
