Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Please note that this post is mainly based at Barnet Hospital, with occasional working at Chase Farm Hospital.
Main duties of the job
Are you a bright, enthusiastic, experienced administrator with the ability to work as part of a team? If so, we would love to hear from you.
We are looking for applicants with exceptional administration & patient facing skills & training to contribute to the maxillofacial service.
To be successful in this role:-
- You will have excellent written and communication skills
- You will have a good telephone manner
- You will have sound organisational skills
- You will be able to work both in a team environment and autonomously
Please read Job Description document and Person Specification attached for more information about the role
If we receive a large amount of applications, this vacancy may close prior to the advertised date, so early application is recommended.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
Desirable
Experience
Essential
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
Desirable
- Substantial experience in a similar role within an admissions office in the NHS
- In depth knowledge of NHS PAS or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of best practice in customer service environments
Skills & Aptitudes
Essential
- Good working knowledge of IT applications (Word, Excel, E-Mail)
- Excellent customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal and diplomacy skills
- Ability to deal with and manage conflict
- High level organisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
Desirable
Experience
Essential
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
Desirable
- Substantial experience in a similar role within an admissions office in the NHS
- In depth knowledge of NHS PAS or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of best practice in customer service environments
Skills & Aptitudes
Essential
- Good working knowledge of IT applications (Word, Excel, E-Mail)
- Excellent customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal and diplomacy skills
- Ability to deal with and manage conflict
- High level organisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
