Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Please ensure that your application reflects how you meet the requirements of the Band 7 person spec and Engagement & Communications in the SME Skills sections of the job description.
Main duties of the job
We have an exciting opportunity for an enthusiastic, experienced and ambitiouscommunications & engagement specialist to join our team.
You will have excellent writing skills and experience of delivering high-quality communications to a range of audiences in most, if not all, of the following areas as well as a strong interest in improving the lives of patients: -
- media management
- engagement or consultations
- stakeholder management
- PR
- digital communications
- marketing
You will be responsible for providing our clients with effective communications advice, planning and delivery for large and small scale service changes; helping them to make a difference to the health of local people and communities, whilst being part of a friendly, dynamic and growing team of communications specialists.
We are looking to recruit people from insideandoutside of the NHS, whoare creative, collaborative, resilient and motivated to make a differenceto our customers and the wider health and social care industry.
About us
We are an in-house NHS transformation service supporting London's NHS organisations and partners to deliver service improvement and transformation in line with the NHS long-term plan. We operate as a consultancy service, run by the NHS for the NHS, providing high-quality bespoke project delivery and advisory services to a wide range of organisations across health and social care.
Our consultants bring their extensive public, private and third sector experience to bear on the NHS's most complex problems, as we advise, deliver and support bespoke portfolio, programme and project management solutions and end-to-end transformation services.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Please ensure that your application reflects how you meet the requirements of the Band 7 person spec and Engagement & Communications in the SME Skills sections of the job description.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Please ensure that your application reflects how you meet the requirements of the Band 7 person spec and Engagement & Communications in the SME Skills sections of the job description.
Person Specification
Education/Qualifications
Desirable
- Training in consultancy skills (or equivalent experience) - please specify in application
- Project and Programme Management Professional Qualifications (or equivalent experience)
Experience
Essential
- Experience of working with data and to identify trends, using these to make logical recommendations
- Experience of operating in a fluid and evolving environment, being able to thrive in ambiguity (and leading others to do so)
- Experience of working collaboratively in cross-functional teams
- Experience of working with a diverse range of stakeholders with the ability to adapt style accordingly and support others to do the same
- Experience of running communications campaigns, how to respond to media requests on sensitive or complex issue
- Experience of influencing on appropriate communications approach, make presentations on sensitive issues to senior leaders
- Experience of leading in the development, implementation and evaluation of a range of communications projects, including events, campaigns, consultations on high profile issues
Desirable
- Experience of working in a project or programme environment
- Experience of line management
Knowledge and skills
Essential
- Knowledge of communications, public relations, journalism and marketing communication techniques, approaches, procedures
- Advanced knowledge of Microsoft Office Tools (Word, Outlook, PowerPoint, Excel)
- Ability to prioritise manage own work activities to meet standards and deadlines. Able to support peers to do the same.
- Ability to use a range of influencing skills and understands how client's needs and perspectives can impact on projects they work on.
- Can demonstrate good attention to detail, writing ability and communication skills and can tailor communications to varied audiences for maximum impact.
- Good numerical and verbal reasoning skills and the ability to synthesize information in order to produce high quality deliverables and recommendations tailored to a range of stakeholders
- Able to build long-standing trusted client relationships
Desirable
- Sound understanding of the broader health and care landscape
Attitudes & behaviours
Essential
- Comfortable giving and receiving feedback and using it to improve performance
- High level of personal/professional resilience.
- Can demonstrate consistent, reliable work ethic including when under pressure
- Growth mindset and keen interest in developing others
- Strong team builder with a collegiate approach
SME (Engage&comms)
Essential
- Ability to serve as a trusted engagement and communications advisor and subject matter expert to clients, including senior executives
- Experience of leading strategic consultation and engagement to ensure customers meet best practice requirements for involvement and consultation as part of medium scale service change
- Ability to enhance and protect the reputation and corporate image of clients and NHS as a whole through effective and timely communications activity targeted at a large range of external and internal NHS audiences
- Provide expertise on proactive and reactive media management of complex, strategic and sensitive stories, advising on reputation issues and crisis management
Person Specification
Education/Qualifications
Desirable
- Training in consultancy skills (or equivalent experience) - please specify in application
- Project and Programme Management Professional Qualifications (or equivalent experience)
Experience
Essential
- Experience of working with data and to identify trends, using these to make logical recommendations
- Experience of operating in a fluid and evolving environment, being able to thrive in ambiguity (and leading others to do so)
- Experience of working collaboratively in cross-functional teams
- Experience of working with a diverse range of stakeholders with the ability to adapt style accordingly and support others to do the same
- Experience of running communications campaigns, how to respond to media requests on sensitive or complex issue
- Experience of influencing on appropriate communications approach, make presentations on sensitive issues to senior leaders
- Experience of leading in the development, implementation and evaluation of a range of communications projects, including events, campaigns, consultations on high profile issues
Desirable
- Experience of working in a project or programme environment
- Experience of line management
Knowledge and skills
Essential
- Knowledge of communications, public relations, journalism and marketing communication techniques, approaches, procedures
- Advanced knowledge of Microsoft Office Tools (Word, Outlook, PowerPoint, Excel)
- Ability to prioritise manage own work activities to meet standards and deadlines. Able to support peers to do the same.
- Ability to use a range of influencing skills and understands how client's needs and perspectives can impact on projects they work on.
- Can demonstrate good attention to detail, writing ability and communication skills and can tailor communications to varied audiences for maximum impact.
- Good numerical and verbal reasoning skills and the ability to synthesize information in order to produce high quality deliverables and recommendations tailored to a range of stakeholders
- Able to build long-standing trusted client relationships
Desirable
- Sound understanding of the broader health and care landscape
Attitudes & behaviours
Essential
- Comfortable giving and receiving feedback and using it to improve performance
- High level of personal/professional resilience.
- Can demonstrate consistent, reliable work ethic including when under pressure
- Growth mindset and keen interest in developing others
- Strong team builder with a collegiate approach
SME (Engage&comms)
Essential
- Ability to serve as a trusted engagement and communications advisor and subject matter expert to clients, including senior executives
- Experience of leading strategic consultation and engagement to ensure customers meet best practice requirements for involvement and consultation as part of medium scale service change
- Ability to enhance and protect the reputation and corporate image of clients and NHS as a whole through effective and timely communications activity targeted at a large range of external and internal NHS audiences
- Provide expertise on proactive and reactive media management of complex, strategic and sensitive stories, advising on reputation issues and crisis management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
