Job summary
The Royal Free London NHS Foundation Trust are recruiting a Patient Transport Manager to manage the day-to-day Non-Emergency Patient Transport (NEPT) service for the Royal Free Group. You will be based on our Barnet Hospital site with regular travel to the Chase Farm Hospital and others where required.
The Non-Emergency Patient Transport (NEPT) is focussed on ensuring that patient journeys are planned, booked and delivered in line with NHS guidelines and the contract expectations. We aim to provide timely responses and excellent customer service at all times, facilitating access to our sites for our patients who are eligible for the patient transport service.
You will be the key point of contact for all site related NEPT queries and issues, being accessible to service users and NEPT providers across several sites and responsible for resolving any issues to ensure service delivery.
Your hours will be 10am to 6pm, Monday to Friday.
Main duties of the job
As the key point of contact for the NEPT service, you will attend daily site meetings and liaise with the site team, clinical staff and contractors to ensure that patient journeys are booked and completed within the agreed timescales.
You will assist the site team during times of peak workload to proactively manage the movement of patients and to escalate more complex queries, ensuring that patient flow is maintained within the hospital.
You will also be required to travel to the sites under your remit, monitoring the services provided by contract partners and resolving issues as they arise. In addition, you will provide cover for other sites within the RFL Group in the absence of the Royal Free Transport manager.
You will need to be customer service focussed, communicating in a polite and friendly manner, and demonstrating tact and diplomacy when discussing the needs of the service user. You will be able to prioritise tasks and manage your workload according to the needs of the service.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information, please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
See job description and person spec attached
The post holder is responsible for the efficient and effective management of the provision of Non-Emergency Patient Transport (NEPT) including:
- managing the day-to-day NEPT service provision in line with the Trust Governing Objectives and being the main point of contact for all service-related queries and issues.
- working closely with service users, clinicians and transport providers on a daily basis, providing guidance, direction and support as required and to resolve any service issues.
- monitoring the usage and performance of the service, including producing reports as requested by the courier, minicab, and transport manager.
- managing all complaints and incidents relating to the service within contractual timeframes, and ensure lessons learned and/or incident investigation recommendations are shared and fully implemented.
- proactively identifying and proposing service improvement opportunities.
- proactively review and update processes and policies in place to ensure the service is safe and efficiently managed at all times.
Job description
Job responsibilities
See job description and person spec attached
The post holder is responsible for the efficient and effective management of the provision of Non-Emergency Patient Transport (NEPT) including:
- managing the day-to-day NEPT service provision in line with the Trust Governing Objectives and being the main point of contact for all service-related queries and issues.
- working closely with service users, clinicians and transport providers on a daily basis, providing guidance, direction and support as required and to resolve any service issues.
- monitoring the usage and performance of the service, including producing reports as requested by the courier, minicab, and transport manager.
- managing all complaints and incidents relating to the service within contractual timeframes, and ensure lessons learned and/or incident investigation recommendations are shared and fully implemented.
- proactively identifying and proposing service improvement opportunities.
- proactively review and update processes and policies in place to ensure the service is safe and efficiently managed at all times.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Educated to degree level in relevant field or equivalent experience
Desirable
Experience
Essential
- Demonstrable significant experience in a similar role in a patient facing environment
- Demonstrable experience working with contractors
- Demonstrable evidence of service improvement experience
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Educated to degree level in relevant field or equivalent experience
Desirable
Experience
Essential
- Demonstrable significant experience in a similar role in a patient facing environment
- Demonstrable experience working with contractors
- Demonstrable evidence of service improvement experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
