Job summary
**** PREVIOUS APPLICANTS NEED NOT APPLY ****
We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team.
Are you an experienced Porter? Do you want to use your skills and experience to help make a difference?
We invite you to apply for our Chargehand post within the Portering Department Team, based at Southend Hospital.
You'll be joining a hardworking, determined and dynamic team, supporting in driving efficiencies across the service and empowering staff to be the best they can be and in turn ensure the best patient experience is provided at all times.
In return you will have access to the best training in this field which will enable you to develop your skillset and progress your career
Main duties of the job
You will be responsible for the efficient effective and professional supervision of the portering team across the range of portering services to wards and departments, including patient movement, transportation of specimens, medical gas, medical equipment, blood products, supplies, and emergency responses.
This is a working supervisor role and therefore the postholder will be expected to carry out all portering tasks. The post holder will support the Portering Manager; this will include assisting in the rostering of staff, booking and covering annual leave, arranging sickness cover in and out of hours, and assisting with sickness management and performance issues.
You will be responsible for identifying potential risks associated with all associated works and actively working with management to resolve them.
You will participate in Risk assessments on an annual review basis and for any new work identified.
You will be responsible for ensuring that the General Porters adhere to a uniform and PPE Trust requirements.
The Chargehand Porter will also identify any specific training needs for General Porters and development requirements.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
To read more information about this varied and rewarding role and a comprehensive breakdown of the duties of the including:
To provide a professional lead to the portering team, monitoring high standards of service, discipline, customer care and dignity & respect.
To ensure all tasks and duties are completed correctly by the portering team using appropriate equipment, methods and procedures and in accordance with the specification and all Trust Departmental policies and procedures.
To monitor the performance of the portering team, and report any concerns or persistent non compliances to the Portering Operational Manager.
To support the Portering Operational Manager, including the rostering of staff, booking and covering annual leave, arranging sickness cover, receipt of timesheets for submission.
To participate in reviews of portering schedules, and assist with customer audits as and when required.
Please refer to the job Description and Person Specification located in the supporting document section.
We look forward to your application.
For further details contact: Brad.watson2@nhs.net
**** PREVIOUS APPLICANTS NEED NOT APPLY ****
Job description
Job responsibilities
To read more information about this varied and rewarding role and a comprehensive breakdown of the duties of the including:
To provide a professional lead to the portering team, monitoring high standards of service, discipline, customer care and dignity & respect.
To ensure all tasks and duties are completed correctly by the portering team using appropriate equipment, methods and procedures and in accordance with the specification and all Trust Departmental policies and procedures.
To monitor the performance of the portering team, and report any concerns or persistent non compliances to the Portering Operational Manager.
To support the Portering Operational Manager, including the rostering of staff, booking and covering annual leave, arranging sickness cover, receipt of timesheets for submission.
To participate in reviews of portering schedules, and assist with customer audits as and when required.
Please refer to the job Description and Person Specification located in the supporting document section.
We look forward to your application.
For further details contact: Brad.watson2@nhs.net
**** PREVIOUS APPLICANTS NEED NOT APPLY ****
Person Specification
Education
Essential
- A good standard of general education, with the ability to read, write, and communicate effectively in English.
- Understanding of Health & Safety regulations in the workplace, particularly in a healthcare or similar environment
- Competency in using basic computer systems, including task management or help desk software.
Desirable
- Understanding of Teletracking
- Completion of formal training or certifications related to portering or facilities management within a hospital or similar environment
- Previous NHS experience
Experience
Essential
- Previous experience in people mangement
- More than 1 year experience of providing portering services in NHS environment.
- Proven experience in responding to emergency situations, such as cardiac arrest or major incidents, within a healthcare setting
Desirable
- Experience in leading a team of porters or similar operational staff, with a focus on maintaining high service standards
- Understanding of medical gases
- Experience in performance management, including conducting appraisals and implementing improvement plans for team members
- Experience in customer care, particularly in dealing with patient and staff complaints, and resolving issues in a healthcare environment
Person Specification
Education
Essential
- A good standard of general education, with the ability to read, write, and communicate effectively in English.
- Understanding of Health & Safety regulations in the workplace, particularly in a healthcare or similar environment
- Competency in using basic computer systems, including task management or help desk software.
Desirable
- Understanding of Teletracking
- Completion of formal training or certifications related to portering or facilities management within a hospital or similar environment
- Previous NHS experience
Experience
Essential
- Previous experience in people mangement
- More than 1 year experience of providing portering services in NHS environment.
- Proven experience in responding to emergency situations, such as cardiac arrest or major incidents, within a healthcare setting
Desirable
- Experience in leading a team of porters or similar operational staff, with a focus on maintaining high service standards
- Understanding of medical gases
- Experience in performance management, including conducting appraisals and implementing improvement plans for team members
- Experience in customer care, particularly in dealing with patient and staff complaints, and resolving issues in a healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
