Mid and South Essex NHS Foundation Trust

Booking Clerk - Outpatients Call Centre

The closing date is 23 May 2025

Job summary

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.

Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.

Main duties of the job

As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.

Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.

Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.

Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.

About us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and well-being of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 a year Per Annum (Pro Rata for Part Time) + Fringe Allowance 5%

Contract

Permanent

Working pattern

Full-time

Reference number

390-SO-COD-0345-I

Job locations

Basildon

Basildon Centre, St Martins Square

Basildon

SS14 1EE

Job description

Job responsibilities

Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

What's in it for you?

Working in an innovative outpatient booking team

Learn core administrative and booking team skills

Learn digital skills and the opportunity to use new technology

Look after the population of Essex

Work with a fun team who focus on team wellbeing and support for your development

Opportunity to shape the future MSE Outpatient experience and service

Hybrid working while keeping connected to your team

We are looking for someone who:

Is passionate about patient experience

Enjoys interacting with patients

Confident at reading and responding to emails and has basic IT skills

Is accurate and methodical when following set processes

Has good organisational skills

Good stakeholder management

Enjoys working as a team working and collaboration

Confident with holding phone conversations with members of the public

Strong customer service skills

For full details please refer to the attached job description and person specification.

Job description

Job responsibilities

Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

What's in it for you?

Working in an innovative outpatient booking team

Learn core administrative and booking team skills

Learn digital skills and the opportunity to use new technology

Look after the population of Essex

Work with a fun team who focus on team wellbeing and support for your development

Opportunity to shape the future MSE Outpatient experience and service

Hybrid working while keeping connected to your team

We are looking for someone who:

Is passionate about patient experience

Enjoys interacting with patients

Confident at reading and responding to emails and has basic IT skills

Is accurate and methodical when following set processes

Has good organisational skills

Good stakeholder management

Enjoys working as a team working and collaboration

Confident with holding phone conversations with members of the public

Strong customer service skills

For full details please refer to the attached job description and person specification.

Person Specification

Qualifications

Essential

GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

Essential

Demonstrable experience in customer / patient focused role
Experience of working in a busy, pressurised customer focussed environment

Desirable

NHS experience
Experience in use of PAS Careflow and the electronic Referral Service

Skills

Essential

Computer literate - able to use Microsoft Packages effectively
Good written communication skills demonstrated through application form

Person Specification

Qualifications

Essential

GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

Essential

Demonstrable experience in customer / patient focused role
Experience of working in a busy, pressurised customer focussed environment

Desirable

NHS experience
Experience in use of PAS Careflow and the electronic Referral Service

Skills

Essential

Computer literate - able to use Microsoft Packages effectively
Good written communication skills demonstrated through application form

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Basildon Centre, St Martins Square

Basildon

SS14 1EE

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Basildon Centre, St Martins Square

Basildon

SS14 1EE

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)