Job summary
The Cancer Clinical Support Worker will directly make the lives of patients with Breast Cancer better. This role forms an integral part of the multi-disciplinary team approach in providing personalised care interventions to patients diagnosed with cancer and their carers throughout the care treatment pathway and after care support.
The Support Worker will work independently within the remit of the role but under the guidance and supervision of the Cancer Clinical Nurse Specialists (CNS) and Personalised Care Team to co-ordinate and manage patients identified to the service by the CNS team.
Main duties of the job
The Cancer Clinical Support Worker will ensure patients are:
- Supported to regain as normal a life as possible
- Given advice about how to minimise their risk of developing further cancer related problems
- Given advice about possible future signs of cancer recurrence or long-term effects of treatment
- Enabled to re- access specialist services without delay should they need to do so (Improvising Outcomes: A Strategy for Cancer, 2011)
- Support the OAFU/PSFU clinics, and admin team, training will be given.
About us
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
As part of a team, the cancer support worker will speak to patients to discuss what matters most to them through a holistic conversation and assessment. The cancer support worker will provide cancer information and/or signpost them to support services and resources and will develop a personalised care plan which is shared with the patient and specialist team and that this and other communications are documented on the Somerset Cancer Registry. Provide dedicated and knowledgeable support to patients receiving cancer care and treatment at UHB.
Provide basic telephone/face-to-face advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service specification.
Make pre-planned telephone calls to patients to assess on going needs to enable a proactive
prevention approach.
Support patients and carers to access timely and appropriate information and support, including sign posting to relevant departments or a range of support services.
Support patients and carers to understand what signs, symptoms or situations to be aware
of that would indicate concern.
Inform patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
Job description
Job responsibilities
As part of a team, the cancer support worker will speak to patients to discuss what matters most to them through a holistic conversation and assessment. The cancer support worker will provide cancer information and/or signpost them to support services and resources and will develop a personalised care plan which is shared with the patient and specialist team and that this and other communications are documented on the Somerset Cancer Registry. Provide dedicated and knowledgeable support to patients receiving cancer care and treatment at UHB.
Provide basic telephone/face-to-face advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service specification.
Make pre-planned telephone calls to patients to assess on going needs to enable a proactive
prevention approach.
Support patients and carers to access timely and appropriate information and support, including sign posting to relevant departments or a range of support services.
Support patients and carers to understand what signs, symptoms or situations to be aware
of that would indicate concern.
Inform patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
Person Specification
Knowledge and Experience
Essential
- Demonstrate experience of caring for people with cancer as a Band 3
- Experience of working within a cancer healthcare/hospital setting
Desirable
- An understanding of current issues relating to the NHS
Communication Skills
Essential
- Good organisation and communication skills, both written and verbal
Desirable
- A team player that builds strong relationships with others
Person Specification
Knowledge and Experience
Essential
- Demonstrate experience of caring for people with cancer as a Band 3
- Experience of working within a cancer healthcare/hospital setting
Desirable
- An understanding of current issues relating to the NHS
Communication Skills
Essential
- Good organisation and communication skills, both written and verbal
Desirable
- A team player that builds strong relationships with others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
