Job summary
We are looking for an enthusiastic and motivated Switchboard Operator to work within Broomfield hospital in Chelmsford.
We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.
You must have a flexible approach to working, be able to provide cover during periods of leave or sickness which regularly includes unsociable hours.
You must possess excellent communication skills and be able to work in a busy environment which includes handling emergency calls, bleep and alarm equipment.
You will be required to respond to an influx of telephone calls normally in coming. You will assist callers by answering the line and connecting the caller to the correct person or department.
Telephone/or Contact Centre experience is essential.
Main duties of the job
To be considered you should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. Reception experience or work within the NHS but other experience may be taken into account. Applicants must have a strong telephone manner.
You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
The Switchboard is a 24/7 service.
Candidates must be flexible and able to commit to a varied shift pattern.
This can include weekends, unsocial hours and public holidays including Christmas.
A rolling 8 week rota pattern which includes the following shift times:*
Early 06.00am to 14.00pm
Late 14.00pm 22.00pm,
Night 22.00pm 06.00am.
* This is subject to change as due to staff sickness or vacancies. Applicants must be flexible
Please see attached a full job description setting out the details of the role and responsibilities.
Job description
Job responsibilities
The Switchboard is a 24/7 service.
Candidates must be flexible and able to commit to a varied shift pattern.
This can include weekends, unsocial hours and public holidays including Christmas.
A rolling 8 week rota pattern which includes the following shift times:*
Early 06.00am to 14.00pm
Late 14.00pm 22.00pm,
Night 22.00pm 06.00am.
* This is subject to change as due to staff sickness or vacancies. Applicants must be flexible
Please see attached a full job description setting out the details of the role and responsibilities.
Person Specification
Essential
Essential
- Must have a strong telephone manner
- Have a minimum of 2 years customer service experience
- Ability to work in a Team
- Able to work under pressure
Desirable
- Previous experience within a medical setting
- Previously worked shift work
- Experience using Lorenzo or similar
essential
Essential
- Proficiency using Microsoft Office programs, including Microsoft Word and Exce
- Strong organisational and problem solving skills
Desirable
- Previous work experience in call centre or working on telephones
Person Specification
Essential
Essential
- Must have a strong telephone manner
- Have a minimum of 2 years customer service experience
- Ability to work in a Team
- Able to work under pressure
Desirable
- Previous experience within a medical setting
- Previously worked shift work
- Experience using Lorenzo or similar
essential
Essential
- Proficiency using Microsoft Office programs, including Microsoft Word and Exce
- Strong organisational and problem solving skills
Desirable
- Previous work experience in call centre or working on telephones
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
