Job summary
An exciting and challenging opportunity has arisen within our team for a Digital Platforms Engineer.
Digital Platforms Engineer post is a key position requiring a dedicated self-motivated capable individual ensuring the reliable and efficient support to our technical Digital Services infrastructure, comprising of Data Centre environment management, desktop, server, storage and backup systems, access and security systems, and Active Directory infrastructure.
The role will require close liaison with Digital Services Service Delivery teams to ensure the Trusts published service level agreements are met.
Digital Services are committed to delivering services across the Mid and South Essex Hospitals in order to meet the ever changing user requirements and expectations. The Hospitals hosts a range of applications / databases supporting key business and clinical departments. The post holder is responsible for all functions relating to the technical integration of these systems as well as the development and support of bespoke applications in line with the MSE digital strategy.
Main duties of the job
- The post holder must be self-directed and able to work autonomously with the ability to interpret technical policies. The individual will be dealing with and process confidential Trust data. Using VPN and two factor authentication tokens to support and enforce existing Trust information security policies.
- The post holder needs to be able to implement and support technical solutions across MSE, in the process liaising with and managing third party suppliers, short-term contractors and Trust staff as necessary.
- The post holder should have exposure to PRINCE2 project management and have a strong understanding of ITIL service management methodologies
- The post holder will be expected to assist the Senior Digital Infrastructure Engineers and Database Administrator in designing, developing and implementing complex technical solutions.
- The post holder needs to be able to develop user and support documentation and deliver user and support engineer training; consequently advanced communication and documentation skills and a highly developed command of the English language are required.
- The post holder will directly support the Trusts Digital Services Service Delivery teams in connection with Digital Services infrastructure issues.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
- Provide 3rd line support where necessary
- Application deployment and maintenance of the Trust SOE
- Develop and maintain technical and systems documentation
- Management of service level agreements with external suppliers
- Implementation of backup strategies for information assets and technical configuration data
- Performance management, diagnostic monitoring and trend analysis of Digital Services infrastructure
- Change Management
- Capacity and load planning and management
- Systems Security planning and supervision
- Disaster recovery and business continuity planning and testing.
- Management and development of policies and procedures.
- Propose policy or service changes beyond your own area
For further details, please see attached the job description and personal specification.
We look forward to your application.
Job description
Job responsibilities
- Provide 3rd line support where necessary
- Application deployment and maintenance of the Trust SOE
- Develop and maintain technical and systems documentation
- Management of service level agreements with external suppliers
- Implementation of backup strategies for information assets and technical configuration data
- Performance management, diagnostic monitoring and trend analysis of Digital Services infrastructure
- Change Management
- Capacity and load planning and management
- Systems Security planning and supervision
- Disaster recovery and business continuity planning and testing.
- Management and development of policies and procedures.
- Propose policy or service changes beyond your own area
For further details, please see attached the job description and personal specification.
We look forward to your application.
Person Specification
Qualifications
Essential
- Good standard of general education, ideally with a relevant degree or be able to demonstrate proven equivalent technical experience
Desirable
- MCSA: Windows Server 2016 or Windows Server Hybrid Administrator Associate
- Citrix Certified Administrator
- ITIL v3 Foundation
- VMWare / Nutanix AHV Certified
- Commvault / Rubrik Qualified
Knowledge and Experience
Essential
- Microsoft Active Directory 2008 R2 and later including group policy design and troubleshooting.
- Microsoft Server Clustering Technologies
- HP Server Hardware
- Enterprise level storage systems
- Internet security technologies
- Endpoint security technologies
- Network services (DNS, DHCP, WINS, RADIUS)
- Microsoft back office products. (Office, Internet Explorer)
- Extensive Microsoft Server experience
- Documentation and presentation experience
Desirable
- Microsoft Exchange 2010 and later
- Microsoft SQL Server 2008 R2 and later
- HP Desktop Hardware
- Server virtualisation technologies (e.g. VMware vSphere / Nutanix AHV)
- Application virtualisation technologies (e.g. Citrix)
- Desktop virtualisation technologies (e.g. VMWare Horizon)
- Enterprise level backup software and hardware
- Email security technologies
- Disk and media security technologies
- Project management skills
- Substantial experience working in a 3rd line support
- Proven project management experience
Communication Skills
Essential
- Excellent written and verbal communication skills
- Technical Documentation
- Support / Advise on users documentation
- Presenting ideas and solutions
- Excellent interpersonal skills both face to face and over the telephone.
- Negotiation skills to effect positive and productive outcomes
Analytical Skills
Essential
- Evidence a good understanding of technical investigational skills and root cause analysis
- Analyses, investigates and resolves complex IM&T queries and issues/problems e.g. System errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends, training requirements based on needs analysis
Planning Skills
Essential
- The ability to work under pressure and meet targets and deadlines to expected levels of quality across clinical and nonclinical areas.
- Flexibility in handling changing or conflicting priorities and resilience in overcoming obstacles or crises.
Physical Requirements
Essential
- Required to use a VDU
- Advanced keyboard and mouse skills
- Server hardware assembly and repair skills
Personal and People Development
Essential
- Confident completer finisher
- Ability to work to deadlines
- Self-motivation
- Willingness to take ownership of problems
Other
Essential
- Willingness to start early and work late as and when required
- Willingness to work weekends on short notice
Person Specification
Qualifications
Essential
- Good standard of general education, ideally with a relevant degree or be able to demonstrate proven equivalent technical experience
Desirable
- MCSA: Windows Server 2016 or Windows Server Hybrid Administrator Associate
- Citrix Certified Administrator
- ITIL v3 Foundation
- VMWare / Nutanix AHV Certified
- Commvault / Rubrik Qualified
Knowledge and Experience
Essential
- Microsoft Active Directory 2008 R2 and later including group policy design and troubleshooting.
- Microsoft Server Clustering Technologies
- HP Server Hardware
- Enterprise level storage systems
- Internet security technologies
- Endpoint security technologies
- Network services (DNS, DHCP, WINS, RADIUS)
- Microsoft back office products. (Office, Internet Explorer)
- Extensive Microsoft Server experience
- Documentation and presentation experience
Desirable
- Microsoft Exchange 2010 and later
- Microsoft SQL Server 2008 R2 and later
- HP Desktop Hardware
- Server virtualisation technologies (e.g. VMware vSphere / Nutanix AHV)
- Application virtualisation technologies (e.g. Citrix)
- Desktop virtualisation technologies (e.g. VMWare Horizon)
- Enterprise level backup software and hardware
- Email security technologies
- Disk and media security technologies
- Project management skills
- Substantial experience working in a 3rd line support
- Proven project management experience
Communication Skills
Essential
- Excellent written and verbal communication skills
- Technical Documentation
- Support / Advise on users documentation
- Presenting ideas and solutions
- Excellent interpersonal skills both face to face and over the telephone.
- Negotiation skills to effect positive and productive outcomes
Analytical Skills
Essential
- Evidence a good understanding of technical investigational skills and root cause analysis
- Analyses, investigates and resolves complex IM&T queries and issues/problems e.g. System errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends, training requirements based on needs analysis
Planning Skills
Essential
- The ability to work under pressure and meet targets and deadlines to expected levels of quality across clinical and nonclinical areas.
- Flexibility in handling changing or conflicting priorities and resilience in overcoming obstacles or crises.
Physical Requirements
Essential
- Required to use a VDU
- Advanced keyboard and mouse skills
- Server hardware assembly and repair skills
Personal and People Development
Essential
- Confident completer finisher
- Ability to work to deadlines
- Self-motivation
- Willingness to take ownership of problems
Other
Essential
- Willingness to start early and work late as and when required
- Willingness to work weekends on short notice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
12-14 Britannia Business Park, Comet Way
Southend-on-Sea
SS2 6GE
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
