Receptionist / Typist

Mid and South Essex NHS Foundation Trust

This job is now closed

Job summary

Medicine for the Elderly department have an exciting opportunity for a Receptionist / Typist. The Department forms part of Local Services at Southend Hospital NHS Trust providing an Outpatient Service and Ward Based Care.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

You will provide an efficient and effective administrative service and will be required to work as part of a team, have a flexible and professional attitude to work and provide cross cover during periods of absence.

You will work closely with the department's secretaries, reception, and clerical staff to provide a flexible and reliable administration service to the Medicine for the Elderly and Stroke teams.

Main duties of the job

Support the Medical Specialties Admin Team to set up, review and adjust clinics in liaison with appropriate clinicians to ensure they meet the demands and expectations of patients and other stakeholders.

Support the Medical Specialties Admin Team, Divisional Managers and Clinicians in coordinating clinic capacity including liaising with patients etc. in relation to clinic cancellations and re-bookings.

Receive and respond or escalate telephone enquiries from patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries as appropriate.

Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per Annum (Pro Rata for Part Time)

Contract

Secondment

Working pattern

Part-time

Reference number

390-MED-SO-8050

Job locations

Southend

Prittlewell Chase

Westcliff, Southend-on-Sea

SS0 0RY

Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person Specification

Qualifications

Essential

Competent in Microsoft Word
Audio typing skills
Minimum of 50 wpm typing speed
GCSE or equivalent in English and Maths

Desirable

ECDL, Outlook, MS Excel, PowerPoint, Access
Medical Terminology

Previous Experience

Essential

General knowledge of office duties.

Desirable

Office environment experience
Medway / ERS experience

Skills and Knowledge

Essential

Good Communication Skills written

Desirable

Digital dictation and/or voice recognition

Person Specification

Qualifications

Essential

Competent in Microsoft Word
Audio typing skills
Minimum of 50 wpm typing speed
GCSE or equivalent in English and Maths

Desirable

ECDL, Outlook, MS Excel, PowerPoint, Access
Medical Terminology

Previous Experience

Essential

General knowledge of office duties.

Desirable

Office environment experience
Medway / ERS experience

Skills and Knowledge

Essential

Good Communication Skills written

Desirable

Digital dictation and/or voice recognition

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information