Pre-Assessment Administrator

Job summary

We are looking for someone to provide administrative support to our Service.

You will support the the clinician, clinical staff and all patients under their care, including administration of all the clinical system i.e. Infoflex, Careflow etc. dealing with correspondence and other administrative duties as required. To undertake the role of booking patients, using spreadsheets provided by specialties.

Liaise with Inpatient and Outpatient Booking teams all directorate for the services supported by Pre-Assessment Service to ensure effective pathway management and to continue good working relationships.

Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

You will have responsibility for the provision of a professional, comprehensive and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of Pre-assessment Lead.

The person will be an important member of the pre assessment team supporting the smooth running of the pre assessment service on a daily basis.

Main duties of the job

Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filled in the correct patient's notes. In either paper or electronic record system.

Work collaboratively with other professionals to ensure that patient needs are met.

Request and coordinate patient notes from medical records, hospital services and other relevant parties, complete all the appropriate documentation ensuring everything is present for the patient's appointment with the clinical teams.

Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions and liaising with clinical teams to resolve any problems.

Ensure compliance with policies, procedures and clinical guidelines for self and others or provide rationale if departing from guidance given

Demonstrate autonomy within the role.

Speak directly with patients around the booking of their pre-assessment appointment, experience and confident dealing with patients and relatives sensitively.

Follow local escalation plans and have a clear understanding of responsibilities in a major incident.

Demonstrate a high level of commitment and enthusiasm for research, audit and education in the clinical area.

Support and contribute to on-going and future service development projects supporting continuous improvement of the service we provide.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS165NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS165NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

---