Mid and South Essex NHS Foundation Trust

End User Equipment Refresh Engineer

This job is now closed

Job summary

Mid and South Essex NHS Foundation Trust are seeking End User Equipment Refresh Engineers who will work within a team of 9-12 located across all hospital sites at MSE with the main objective of replacing all end user equipment identified for replacement in a given financial year. The MSE digital estate is an enterprise environment both in scale and complexity and requires an experienced engineer with clear leadership and direction from their team lead to navigate the technical and organisational challenges they will face in the role.

The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. This equipment is used every day to support essential clinical and non-clinical activity and therefore the provisioning and replacement of equipment must be done at a prearranged and mutually convenient time and to a high technical standard with post upgrade support to ensure hospital operations are not adversely impacted by the equipment refresh programme.

You will be expected to work across all three sites, Basildon, Broomfield and Southend Hospitals.

Main duties of the job

End User Equipment Refresh Engineers are responsible for the provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trusts published service level agreements, information policies and good practice. The individual will demonstrate the ability to comprehensively support mainstream applications and show the ability to investigate, assess, research, test and resolve complex issues on a variety of systems and hardware.

About us

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Date posted

04 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 a year Per Annum (Pro Rota for Part Time)

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

390-COR-SO-0141-B

Job locations

Southend

Britannia Business Park

Southend-on-sea

SS2 6GE

Job description

Job responsibilities

Engineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end user guides do not exist, developing standard operating procedures and proposing/implementing processes. Subsequently there is a requirement for communication and documentation skills, the individual will be expected to process confidential data, use remote support applications and work within Trust Information security policies.

Job description

Job responsibilities

Person Specification

Driving License

Essential

Driving License

Experience

Essential

2 Years experience in a simular role

Desirable

NHS experience within a similar role

Qualifications

Essential

Comptia + or equivalent

Person Specification

Driving License

Essential

Driving License

Experience

Essential

2 Years experience in a simular role

Desirable

NHS experience within a similar role

Qualifications

Essential

Comptia + or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Britannia Business Park

Southend-on-sea

SS2 6GE

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Britannia Business Park

Southend-on-sea

SS2 6GE

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)