Mid and South Essex NHS Foundation Trust

Ophthalmology Outpatient & Reception Supervisor

This job is now closed

Job summary

Do you embody the traits of a well-organized professional, offering top-tier customer service to patients?

We are looking for a dynamic Outpatient & Reception Supervisor to support the Junior Service Manager in the day-to-day operational management of the busy Ophthalmology Outpatient service at Southend Hospital.

This will include ensuring that outpatient clinics are fully utilized, to line manage the outpatient and reception teams, ensuring that their workload is managed appropriately and completed to a high standard. To ensure that appraisals, leave and performance is consistently managed across the team

Main duties of the job

To supervise the Outpatient and Reception Teams.

To be the contact point for all administrative queries relating to the day to day running of the administration areas within the outpatient team.

Supervise administrative processes of the Outpatient service.

Supervise the planning and prioritization of outpatient administrative tasks.

Supervise team members and tasks in reception and administrative functions in a range of outpatient settings as required.

Co-ordinate and supervise the failsafe processes, supporting the Junior Service Manager in providing accurate reports and ensuring patients are treated in the dedicated services and within relevant timelines.

To ensure that the directorate's elective capacity is fully utilized.

To ensure that clear booking processes are in place and are adhered to at all times.

Ensure that hospital cancellations of patients' appointments and/or treatment is minimized through good planning.

Support the Junior service manager in ensuring that all the directorate's key performance indicators and local and national targets are achieved.

Act as a point of escalation during the day for problems arising.

Resolve issues or escalate to Junior senior manager.

Ensure that the office and reception area is tidy and presents a welcoming and professional image of the department to other staff and visitors.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Date posted

11 March 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time

Reference number

390-OPHT-SO-8031

Job locations

Southend

Prittlewell chase

Wescliff on Sea

SS0 0RY

Job description

Job responsibilities

Further details can be found on the attached job description and personal specification.

We look forward to receiving you application!

Job description

Job responsibilities

Further details can be found on the attached job description and personal specification.

We look forward to receiving you application!

Person Specification

Qualifications

Essential

oLeadership Management Qualification, or previous experience of working in a healthcare environment, staff management experience.

Desirable

ocustomer service or business admin qualification, Leadership course or leadership/management qualification

Skills

Essential

oAbility to manage and motivate a team, excellent organisation & communication skills, IT skills, knowledge of 18 week waiting rules and guidelines.

Desirable

oKnowledge of patient administration system, understanding of clinical governance, change management and service improvement skills, understanding of NHS structure changes

Personal Sills

Essential

oAbility to work effectively using own initiative, flexible approach to work, ability to work to tight deadlines, empathy with needs and requirements of others

Physical and Mentaln Effort

Essential

oAbility to work for prolonged periods using computers and to concentrate for extended periods of time

Person Specification

Qualifications

Essential

oLeadership Management Qualification, or previous experience of working in a healthcare environment, staff management experience.

Desirable

ocustomer service or business admin qualification, Leadership course or leadership/management qualification

Skills

Essential

oAbility to manage and motivate a team, excellent organisation & communication skills, IT skills, knowledge of 18 week waiting rules and guidelines.

Desirable

oKnowledge of patient administration system, understanding of clinical governance, change management and service improvement skills, understanding of NHS structure changes

Personal Sills

Essential

oAbility to work effectively using own initiative, flexible approach to work, ability to work to tight deadlines, empathy with needs and requirements of others

Physical and Mentaln Effort

Essential

oAbility to work for prolonged periods using computers and to concentrate for extended periods of time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell chase

Wescliff on Sea

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell chase

Wescliff on Sea

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)