IT Service Desk Analyst
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Job summary
Mid and South Essex NHS Foundation Trust are looking for an individual with preferably at least 6 months IT Service Desk experience, or at least a very good understanding of IT to join our Service Desk.
We are a team of 12 based at Britannia House, Britannia Business Park, Southend-On-Sea and support all users across our 3 MSE Hospitals.
We have a great team of staff working on the MSE Service Desk. They work extremely hard and support each other on a daily basis. We need the chosen candidate to be a team player, with a personality that shines and endeavors to reach set daily targets. Having a full team of driven individuals allows us to support our customers across our 3 acute Hospitals whilst they are caring for our patients.
We are a fast-paced department so the ideal candidate needs to be confident, be a fast learner and have the ability to work under pressure. You will need to be able to communicate well and work as part of a larger team, but also have the ability to work alone.
*If you feel this position suits you, please feel free to apply.*
Main duties of the job
Taking Service Desk phone calls from our 20,000 staff across our 3 MSE Hospitals (Broomfield, Southend and Basildon), Working tickets raised by our customers onto our ticketing system Hornbill-Service Manager.
Creating New User accounts within the Active Directory and some Clinical Systems. Resetting Passwords. Granting Group Permissions and Departmental Drive access.
Managing NHS.Net accounts, including password resets, permissions to shared mailboxes and creating/amending Distribution Lists.
Supporting our customers remotely by connecting to their Laptops/PC's onsite and their own devices when they are working from home.
Following set Service Level Agreements and learning Call Handling and Call Time Management.
Learning and understanding our MSE Service Desk Policies and Procedures.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 20,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
Date posted
12 December 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 a year Per annum (Pro rata) for part-time
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
390-COR-SO-1742
Job locations
Southend
Comet Way
Southend-On-Sea
SS2 6GE
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Comet Way
Southend-On-Sea
SS2 6GE
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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