Job summary
Mid and South NHS Foundation Trust are looking for a Maternity Ward Clerk to be based at our Southend Hospital site.
We are pleased to offer this post of ward clerk for the Postnatal ward to support the staff and service users providing high quality reception duties, welcoming service users/visitors to the ward. To ensure patients details are recorded accurately on Medway/CSC system. Manage telephone enquiries in a professional manner.
The role will requires flexibility to ensure service is covered to meet the service needs.
Main duties of the job
- To be responsible for the provision of a comprehensive, and efficient administrative service to the ward; enabling the delivery of a high quality service to the patients and allowing medical and nursing staff to focus on direct patient care. This will involve considerable liaison with other departments and wards.
- To offer effective support to the ward team to assist with the improvement of the flow of patients within the hospital in order to reduce patient waiting times.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- The Ward Administrator is a key member of the ward team. Responsible for providing a wide range of administrative, I.T. and clerical support. This includes maintaining computer and paper-based patient records, preparing ward paperwork and the co-ordination of many of the wards activities.
- The Ward Administrator is expected both to follow specific instructions from the healthcare team and to follow general procedures that involve a greater level of autonomy and decision-making.
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- The Ward Administrator is a key member of the ward team. Responsible for providing a wide range of administrative, I.T. and clerical support. This includes maintaining computer and paper-based patient records, preparing ward paperwork and the co-ordination of many of the wards activities.
- The Ward Administrator is expected both to follow specific instructions from the healthcare team and to follow general procedures that involve a greater level of autonomy and decision-making.
Person Specification
Qualifications and knowledge
Essential
- Basic Numeracy and literacy skills
- Ability to word process and use spreadsheets
Experience
Essential
- Customer service experience
Communication and interpersonal skills
Essential
- Excellent communication skills
- Experience in handling of difficult situations on the telephone and face to face
Personal qualities
Essential
- Ability to empathise with the needs/requirements of others e.g. clients and their relatives, team members
- Ability to remain calm under pressure
- Self motivation
- Ability to use own initiative
Person Specification
Qualifications and knowledge
Essential
- Basic Numeracy and literacy skills
- Ability to word process and use spreadsheets
Experience
Essential
- Customer service experience
Communication and interpersonal skills
Essential
- Excellent communication skills
- Experience in handling of difficult situations on the telephone and face to face
Personal qualities
Essential
- Ability to empathise with the needs/requirements of others e.g. clients and their relatives, team members
- Ability to remain calm under pressure
- Self motivation
- Ability to use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
