Job summary
Here is an exciting opportunity for you to join our pharmacy team as an Outsourced Outpatient Pharmacy Service Manager
You will provide leadership and project management support during the transition of outpatient dispensing to the outsourced service provider. You will be responsible to provide assurance that the outsourced service(s) are delivering a high standard service along with a set of key performance indicators (KPIs) such as incident monitoring, data assessment etc and maintain a close working relationship with the outsourced providers service manager and staff.
If you are interested in the role and believe you hold the qualities we require, then apply today!
Main duties of the job
- To organise and deliver monthly operational management meetings of the outsourced service(s).
- To manage the client relationship and lead on outsourced outpatient pharmacy service developments.
- To be the lead and first point of contact for the Outsourced service provider, outpatient clinics and pharmacy staff regarding outsourcing and the interface issues.
- To intervene if the outsourced service is not meeting the obligations of the contract - either through provision of support and/or guidance or holding service providers to account.
- To monitor, validate and report on the financial data and KPI performance indicators for the outsourced pharmacy.
- Line management of allocated staff.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- To establish a professional working relationship with all stakeholders linking to the outsourced outpatient pharmacy.
- Able to communicate effectively with all grades of Pharmacy staff, as well as other healthcare professionals and external staff.
- To analyse and interpret complex information relating to the service or individual patients where there are a range of facts requiring analysis and where a range of options need to be compared.
- In conjunction with the Pharmacy Operational Lead for Outsourcing, develop and maintain an operational policy for Outsourced outpatient services.To work with the IT team to roll out and support the use of ePMA in outpatient settings.
- To monitor the contract including regular review and management of KPIs.
- To identify areas of potential cost savings.
- Be the lead interface between the outsourced provider and the Trust to ensure the service meets Trust requirements.
- To work with the Clinical lead technician and Deputy Pharmacy Operations Manager to be responsible for the training and assessment of Pharmacy technicians and Assistants.
- To lead on the recruitment of Pharmacy staff.
- To line manage technical and dispensary staff HR issues including sickness and discipline.
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- To establish a professional working relationship with all stakeholders linking to the outsourced outpatient pharmacy.
- Able to communicate effectively with all grades of Pharmacy staff, as well as other healthcare professionals and external staff.
- To analyse and interpret complex information relating to the service or individual patients where there are a range of facts requiring analysis and where a range of options need to be compared.
- In conjunction with the Pharmacy Operational Lead for Outsourcing, develop and maintain an operational policy for Outsourced outpatient services.To work with the IT team to roll out and support the use of ePMA in outpatient settings.
- To monitor the contract including regular review and management of KPIs.
- To identify areas of potential cost savings.
- Be the lead interface between the outsourced provider and the Trust to ensure the service meets Trust requirements.
- To work with the Clinical lead technician and Deputy Pharmacy Operations Manager to be responsible for the training and assessment of Pharmacy technicians and Assistants.
- To lead on the recruitment of Pharmacy staff.
- To line manage technical and dispensary staff HR issues including sickness and discipline.
Person Specification
Essential
Essential
- Commercial awareness and understanding of NHS service commissioning and pharmacy requirements for medicine reporting
Registration
Essential
- Must be registered with the GPHC
essential
Essential
- accredited checking technician qualification
management
Essential
- experience in managing staff
Desirable
- Experience in employee relations
information technology
Essential
- Knowledge of pharmacy computer systems
Desirable
- knowledge and experience analysing data and KPI
Person Specification
Essential
Essential
- Commercial awareness and understanding of NHS service commissioning and pharmacy requirements for medicine reporting
Registration
Essential
- Must be registered with the GPHC
essential
Essential
- accredited checking technician qualification
management
Essential
- experience in managing staff
Desirable
- Experience in employee relations
information technology
Essential
- Knowledge of pharmacy computer systems
Desirable
- knowledge and experience analysing data and KPI
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
