Job summary
We are looking for a dynamic Junior Service Manager to support the management team in the day-to-day operational management of the Ophthalmology Outpatient service at the Southend site although some cross site working may be required.
This will include: ensuring that outpatient clinics are fully utilised, full validation of waiting lists and other data is carried out regularly.To lead on individual projects and participate in service improvements, including providing analysis on data and information and liaising with other staff across the directorate and wider Trust.
To line manage the outpatient team, admission clerks and secretaries, ensuring that their workload is managed appropriately and completed to a high standard. To ensure that appraisals, leave and performance is consistently managed across the team
Please state your preference for which post you would prefer in your supporting statement
Main duties of the job
- To ensure that the directorate's elective capacity is fully utilised.
- To ensure that clear booking processes are in place and are adhered to at all times.
- To ensure that hospital cancellations of patients' appointments and/or treatment is minimised through good planning.
- To support the general manager/clinical service manager in ensuring that all the directorate's key performance indicators and local and national targets are achieved.
- To support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.
- Act as a point of escalation during the day for problems arising. Resolve issues or escalate to a senior manager.
- Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors.
- Lead on specific service improvements and developments across the service
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
- To ensure that the directorates elective capacity is fully utilised.
- To ensure that clear booking processes are in place and are adhered to at all times.
- Ensure that hospital cancellations of patients appointments and/or treatment is minimised through good planning.
- Support the general manager/clinical service manager in ensuring that all the directorates key performance indicators and local and national targets are achieved.
- Support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.
- Act as a point of escalation during the day for problems arising.
- Resolve issues or escalate to a senior manager.
- Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors.
- Lead on specific service improvements and developments across the service. Information and data analysis
Further details can be found on the attached job description and personal specification.
Job description
Job responsibilities
- To ensure that the directorates elective capacity is fully utilised.
- To ensure that clear booking processes are in place and are adhered to at all times.
- Ensure that hospital cancellations of patients appointments and/or treatment is minimised through good planning.
- Support the general manager/clinical service manager in ensuring that all the directorates key performance indicators and local and national targets are achieved.
- Support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.
- Act as a point of escalation during the day for problems arising.
- Resolve issues or escalate to a senior manager.
- Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors.
- Lead on specific service improvements and developments across the service. Information and data analysis
Further details can be found on the attached job description and personal specification.
Person Specification
Qualifications & Experience
Essential
- Leadership Management Qualification, previous experience of working in a healthcare environment, staff management experience, experience of capacity and demand
Desirable
- customer service or business admin qualification, Leadership course or leadership/management qualification
Skills & Knowledge
Essential
- Ability to manage and motivate a team, excellent organisation & communication skills, IT skills, extensive knowledge of 18week waiting rules and guidelines, workingknowldege of other operational targents and performance indicators
Desirable
- Knowledge of patient administration system, understanding of clinical governance, change management and service improvement skills, understanding of NHS structure changes
Personal Skills
Essential
- Ability to work effectively using own initiative, flexible approach to work, ability to work to tight deadlines, empathy with needs/requirments of others
Physical and Mental Effort
Essential
- Ability to work for prolonged periods using DSE and to concentrate for extended periods of time
Person Specification
Qualifications & Experience
Essential
- Leadership Management Qualification, previous experience of working in a healthcare environment, staff management experience, experience of capacity and demand
Desirable
- customer service or business admin qualification, Leadership course or leadership/management qualification
Skills & Knowledge
Essential
- Ability to manage and motivate a team, excellent organisation & communication skills, IT skills, extensive knowledge of 18week waiting rules and guidelines, workingknowldege of other operational targents and performance indicators
Desirable
- Knowledge of patient administration system, understanding of clinical governance, change management and service improvement skills, understanding of NHS structure changes
Personal Skills
Essential
- Ability to work effectively using own initiative, flexible approach to work, ability to work to tight deadlines, empathy with needs/requirments of others
Physical and Mental Effort
Essential
- Ability to work for prolonged periods using DSE and to concentrate for extended periods of time
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
